Vacant job

Are you the person others turn to when technology fails - and who actually loves solving the problem? As an IT Support Technician, you become the heart of the organization's digital daily life - the hero who makes everything work when technology breaks down. You meet users with engagement and a solution-focused mindset, guiding them through problems and delivering fast, accurate solutions that make a real difference!

Do you want to be part of an IT service desk that truly makes a difference?

The service desk is a central function in the organization's IT support and plays an important role in employees' daily lives. Here, first-class IT support is provided, fault reports are received, and cases are handled with a focus on fast and smooth solutions - so that users can work without unnecessary interruptions!

Support is provided both in the internal IT environment and in various business systems, contributing to a varied and developing workday. The goal is clear: to provide fast, professional, and solution-oriented help, every time!

A workplace where collaboration is in focus

In this Service Desk, a large team of engaged employees works! Together, we are responsible for IT service to several thousand users in a larger organization. Daily life here is characterized by good cohesion, knowledge sharing, and a shared responsibility, where we support each other and work towards common goals!

This is why you will thrive with us

• A service-oriented and professional team with high engagement
• A work environment where collaboration, respect, and community are a natural part
• Opportunity to develop within IT support and case management
• Meaningful work, where your effort makes a difference for many users

Do you want to work in a business where IT support is about more than just technology - where it is about people, collaboration, and creating a functioning daily life? Then this service desk might be the right place for you!

Your tasks may include

• Providing user support via multiple channels, such as phone, email, chat, and remote connection
• Identifying and resolving problems related to computers, peripherals, applications, and user accounts
• Managing cases, accounts, and permissions in the organization's case management system
• Installing, updating, and configuring software, clients, and common standard tools
• Working with administration and user management in Microsoft 365 as well as other internal systems
• Supporting and guiding users in digital tools in a clear and pedagogical manner

We are looking for you who have:

• A relevant university degree in the IT field
• 1 year of experience as an IT support technician or similar
• Knowledge of case management systems
• General knowledge about computers and peripherals
• Very good skills in Swedish and English, both spoken and written

About Experis

Experis is a leading global consulting company within IT/Tech with over 600 consultants on assignment in Sweden and 22,000 consultants around the world. Through Experis, you get access to a wide variety of exciting assignments with our interesting customers in both the private and public sectors.

At Experis, you get a personal consultant manager and continuous competence development so that you can keep up with new technology. Experis, which is part of ManpowerGroup, has a long-term sustainability work (Working to change the world - ESG strategy) with the aim of contributing to solving the shortage of competencies, including IT resources.

We at Experis are a values-driven company, and everything we do is permeated by our values People, Knowledge, and Innovation.

People | We include and welcome everyone regardless of role, function, or responsibility. We value competence and trust that the individual takes personal responsibility and delivers within the framework of their job description. We are non-hierarchical and our work climate is built on openness and security.

Knowledge | We have a "growth mindset" and keep ourselves relevant in the market by constantly moving and raising our own competence, our consultants, as well as our solutions/offers.

Innovation | We dare to test new things and fail. It takes courage. We have an outside-in focus and are always working on value-creating activities for our target groups.

Practical Information

• Selection is ongoing, so we look forward to receiving your application as soon as possible. We do not accept applications via email, but you are welcome to contact the recruitment manager at [email protected] if you have any questions.
• Location: Mariestad
• Scope: Full-time.
• Start date: By agreement.