Vacant job

Join our Customer Success team in Växjö – teach customers how to use our solutions, build long-term customer relationships, and drive business growth at Boards on Fire.

Join our journey – help us build something big!

Boards on Fire is a fast-growing company in an exciting phase of development. We are now looking for another Customer Success Manager who wants to help develop both our customer relationships and our business.

In this central role, you will not only ensure that our customers learn to use our solutions effectively, but you will also drive their continued development and our growth.

Your Role

As a Customer Success Manager at Boards on Fire, you are part of the team responsible for the entire customer journey from onboarding to long-term partnership. Our key customer group consists of companies in the manufacturing industry, both in Sweden and abroad. And this is the wonderful team you will work closest with 👇🏼

You work closely with our customers to:

• Ensure they get maximum value from Boards on Fire
• Identify areas for improvement and development potential
• Drive the further development of their solution over time
• Create business opportunities through upselling, customer workshops, and expansion to other parts of the organization

You are involved from the start when we welcome new customers, helping them get started and supporting them along the way. Through regular check-ins and dialogue, you build strong relationships and become a strategic partner for the customer.

Your main responsibilities:

• Lead onboarding of new customers
• Product training and technical support
• Create support materials
• Monitor usage, impact, and customer satisfaction
• Collaborate with sales, product, and other teams

What we offer you:

• An important role in a company with strong growth
• Opportunity to influence both customer development and our business
• A workplace where ideas and personal initiatives are highly valued, a dynamic corporate culture, and colleagues who love to collaborate
• A magical workplace on the 17th floor in ICON

We are looking for you:

Who has a technical interest and enjoys digital solutions. You have a strong business drive and thrive on developing long-term customer relationships. With a consultative approach, you are confident in challenging customers to move forward and create value over time. You work in a structured manner, take responsibility for your work, and drive your processes forward independently.

Above all, we place great emphasis on your personal qualities.

Requirements:

• Experience working with customer relations and preferably upselling
• Very good ability to express yourself in speech and writing in Swedish and English
• Valid driver's license (Category B)

These are considered merits:

• A few years of experience in Customer Success or technical support
• Experience from the manufacturing industry
• Higher education degree

Other

The position may involve travel.

Location: Växjö

Employment: Full-time

Start: As agreed

Application deadline: 2026-06-18

Selection is done on an ongoing basis, and the position may be filled before the final application date, so please submit your application today!

About Us

At Boards on Fire, we create opportunities for companies around the world to become a little better every day. Our mission is to build the best solutions for daily management and improvement work – and to visualize data in a way that everyone can understand. But even if what we do is important, it is how we do it that really matters. We support our customers, take care of each other, and build something bigger together.