Vacant job

Job Description

Are you a skilled communicator driven by transforming customer challenges into seamless solutions? Do you thrive in a dynamic environment where a service-oriented mindset is combined with pace and efficiency? At Randstad, we are now looking for engaged employees for our customer support at DSV – one of the world's leading players in transport and logistics.

We are looking for you who are a natural communicator and who enjoy working at a high pace without compromising on quality. You have a pronounced ability to collaborate and understand the importance of being both attentive and accessible to meet customer expectations.

In the role of Customer Service Representative, you will be the face of the company and a crucial link between DSV and their customers, who are both private individuals and corporate clients. You are responsible for handling incoming inquiries via phone, email, and chat, acting as the customer's first point of contact. The assignment involves navigating questions regarding everything from shipment status and bookings to complaints and logistical flows with professionalism and attentiveness.

Your focus is on delivering high-quality support where you ensure that every customer feels prioritized and well-received. By combining your administrative skills with a solution-oriented attitude, you contribute to maintaining and strengthening DSV's strong customer relationships.

Working hours follow DSV's opening hours, Monday to Friday, 07:00–17:00.

The assignment starts on June 24th and is a long-term assignment.

As a consultant at Randstad, you are employed by us but work on-site at our client. We offer collective agreements, wellness benefits, occupational health care, and insurance. You also receive discounts on gym memberships and opportunities to broaden your skills through varied assignments. We offer a supportive work environment where you develop and build a strong CV.

Selection will be conducted on an ongoing basis, and the position may be filled before the application deadline.

Questions? Please contact Jennifer Jansson at [email protected].

At Randstad, it is important that all skills in the labor market are utilized. We welcome all applicants and strive for diversity.

Responsibilities

• Answer and resolve issues via incoming calls, emails, and chat messages.
• Provide professional and friendly support to resolve customer inquiries.
• Collaborate with other departments to resolve customer-related cases.
• Administration and documentation.
• Maintain customer relationships.

Qualifications

• Experience from service roles such as retail or customer service.
• Interest in working and communicating with people.
• Good computer and system proficiency.
• Good knowledge of both Swedish and English.
• Upper secondary education (High school diploma).

Additional qualifications for this position include having a driver's license and access to a car.

Experience

Professional customer service experience.

About the Company

Randstad

At Randstad, we know that every person has a place in the labor market. With operations throughout the country and in all competency areas, we help people find a job that feels right, where they have the opportunity to grow, develop, and achieve their full potential.

With nearly 600,000 employees in 38 countries, Randstad is the world leader in HR services, with the goal of becoming the world's premier and most appreciated partner in the labor market. By combining our passion for people with the power of today's technology, we help people and companies achieve their full potential. We call it Human Forward.