Vacant job

Job Description

We are currently looking for a structured and solution-oriented Customer Service Representative for our client in Solna. We prefer that you have experience from previous work in customer service or service roles, as this fits well into the position. As a Customer Service Representative, you will be the face of the company and responsible for ensuring that customers receive a first-class service experience. Here you are offered a varied role in a business with a high change rate, where collaboration is a success factor. The position is broad and the daily work is very varied, as the client has a large product portfolio with many brands. The role involves both external and internal communication, in close dialogue with both colleagues and suppliers. You will also work with long-term B2B customer relationships and work systematically in systems such as SAP and ASANA. The work environment is dynamic – you become part of a global company but in a local setting, with good opportunities for both personal and professional development.

Working Hours: 08:00–16:30, 35-minute lunch. Summer hours (May 15 – August 15) 08:00–16:00. The position is a parental leave vacancy starting August 3 and lasting until mid-February.

As a consultant at Randstad, you are employed by us but work at one of our clients. You have the same benefits at Randstad as at other employers with collective agreements, such as fitness subsidies, occupational health care, insurance, and discounts on gym memberships. In addition, you are offered many career opportunities, the chance to meet different corporate cultures, and experience from various industries, which develops your skills and enriches your CV. The position involves many contacts, so good collaboration and communication skills are important. As a person, we see that you are driven and accustomed to working independently. If you are looking for an employer that offers varied assignments and new networks, you will thrive with us.

Responsibilities

• Answer incoming calls, emails, and chat messages from customers.
• Communicate with suppliers.
• Provide professional and friendly support to resolve customer issues and inform about offers.
• Handle customer complaints and ensure that each case is handled efficiently and professionally.
• Register and document customer interactions in the system.
• Provide product information and guidance to customers.
• Collaborate with other departments to resolve customer-related issues.
• Order goods to the office.

Qualifications

• Excellent communication skills, both verbal and written, in Swedish and English.
• Ability to handle demanding situations in a calm and professional manner.
• Strong problem-solving skills.
• Team player with the ability to work independently.
• Previous experience in customer service.
• High school education.

Preferred:

• Knowledge of SAP.
• Knowledge of ASANA.

About the Company

Randstad

At Randstad, we know that everyone has a place on the labor market. With operations throughout the country and in all competence areas, we help people find a job that feels right, where they have the opportunity to grow, develop, and reach their full potential.

With nearly 600,000 employees in 38 countries, Randstad is a world leader in HR services, with the goal of becoming the world's leading and most appreciated partner on the labor market. By combining our passion for people with the power of today's technology, we help people and companies achieve their full potential. We call it Human Forward.