Vacant job

Do you want to become excellent at customer service and sales?

At Releasy, you get the chance to work with the latest AI technology and develop in an environment where we support and lift each other up. You make that little extra in every customer experience by delivering first-class service and always striving to ensure the customer has the best solution for their services with Telia.

Does this sound like something for you? Then we warmly welcome your application!

About the role

As a Customer Service Representative working on behalf of Telia, you will:

• Represent Releasy and our client Telia – one of Sweden's leading companies in IT and telecommunications.
• Be the customer's first point of contact via phone and email.
• Actively work on upselling in every customer interaction by identifying customer needs and offering the right solutions.
• Deliver top-class service and always put customer satisfaction first.

For those who are particularly sharp in sales, there is an opportunity to advance into Telia's G.O.A.T Club – a competition for the very best. Here, the strongest performances are rewarded with loyalty points, unforgettable conferences, and the chance to apply for our exclusive G.O.A.T Talent Program. Are you Linköping's next G.O.A.T?

Employment type: Permanent position with a 6-month probation period.

Education: Basic education combined with practical work.

Salary: Fixed monthly salary combined with a commission-based bonus linked to your upselling.

Working hours: Working hours vary within Telia's opening hours, which are Monday-Friday 08:00-19:15 and Saturdays 9:00-17:15.

Start date: Training starts on June 11 and June 25. You will attend one of the training sessions.

We are looking for you who

• Have a high school diploma
• Speak and write fluent Swedish
• Have good ability to speak and write in English
• Are computer literate and preferably have system competence
• Experience in service or sales is meritorious, but not a requirement

We are looking for you who thrive working towards clear goals and have a genuine interest in customer satisfaction and sales. You are communicative and helpful, with the ability to identify problems and find solutions. You do not need previous sales experience – but to succeed in the role, you need to be results-oriented and eager to learn. Here you get the opportunity to grow in a development-oriented environment with high flexibility and a forward-thinking attitude.

We offer

• Secure employment with collective agreements and pension.
• Career opportunities via Releasy's career ladder and internal development programs.
• Health benefits and other perks for your well-being, such as discounts at local gyms.
• At our office in Mjärdevi, there are good bus connections to Norrköping and Motala, as well as free parking.

Ready to take the next step?

Submit your application today! We process applications continuously, and positions may be filled before the final application deadline of June 7, 2026.

The process begins with a background check in the criminal record register, which you can view yourself before deciding whether to share it with us. The background check is conducted to create a safe working environment for both customers and employees.

Current candidates may soon be called for a first telephone interview. The process then continues with work tests, digital reference checks, and a personal interview. All applicants will receive feedback via email.

We want to find our new colleagues as soon as possible – so don't wait with your application!

For questions about the position, contact the responsible recruiter at [email protected]

We handle the recruitment internally and decline contact from recruitment agencies.

Releasy is one of the leading providers of outsourced customer service in the Nordics and a partner to companies within telecommunications, media, e-commerce, travel, and the public sector. We help our clients create first-class customer experiences across all channels – social media, chat, email, and phone.

With over 40 years of experience and around 1,500 employees in Sweden, Norway, Finland, and Spain, we have built deep and broad expertise in customer service. Our competence, combined with a strong focus on quality and customer satisfaction, enables us to deliver solutions that create value – for both you and your customers.