Vacant job

As a Service Advisor for customers in Kista, you will become a key contact point between our customers, the workshop, and administrative functions. You are responsible for customer reception, service planning, and follow-up, as well as ensuring a smooth and professional customer experience.

Responsibilities

• Greet customers welcomingly and professionally at reception, both in person and via phone/email.
• Receive vehicles, register cases, and document customer needs in Automaster.
• Plan and book service and repair jobs in the workshop's system.
• Communicate clearly with customers regarding cost estimates, schedules, and any additional work.
• Collaborate with technicians to monitor workflows, order spare parts, and ensure quality in delivery.
• Handle invoicing, warranty issues, and customer satisfaction follow-up.
• Participate in improvement work regarding customer processes, workshop flows, and the use of Automaster.

Qualifications and who we are looking for

• Experience in customer reception or service advising within the automotive industry is an advantage.
• Proficiency in working with workshop systems; experience with Automaster is required.
• Understanding of service and repair processes as well as vehicle components is an advantage.
• Service-oriented, structured, and solution-focused with good communication skills.
• Good ability to prioritize and handle multiple cases simultaneously.
• Good command of Swedish and English, both spoken and written.
• A valid B-driver's license is required.

What we offer

• A central role in a customer-centric operation focused on quality and good service.
• Work in an engaged team with short decision-making paths and good cohesion.
• Opportunities for internal training and competence development, especially within Automaster and service processes.
• Market-competitive salary, benefits, and good employment conditions.

About the workplace

You will work at our facility in Kista, where we value professionalism, customer focus, and a good work climate. We offer a modern workplace with clear processes and opportunities to influence and develop in the role.

Application and contact

We interview on an ongoing basis, so please submit your application as soon as possible. We welcome applicants from all backgrounds – the most important thing is your commitment and willingness to contribute to customer satisfaction and development.

This recruitment is handled by Fordonsakademin Sverige AB. For questions about the position, contact the recruiting consultant at the provided email: [email protected]

We look forward to receiving your application!