Vacant job

Are you a service-oriented problem solver who thrives in a communicative role? Our client is looking for someone who wants to be a key player in shaping the future customer experience. Read more below and apply today, we are conducting rolling selections!

About the role

Our client, a large European software corporation within business systems, is now looking for a Customer Success Coordinator. You will work from their office in Stockholm and be part of a team of four.

As a Customer Success Coordinator, you are the face of the company. You are responsible for creating a world-class customer experience with a focus on delivering fast, professional, and solution-oriented support to ensure high customer satisfaction. You act as the first point of contact via phone and email.

This is a consultancy assignment through Academic Work, starting in mid-May and running through September. If both parties are satisfied with the collaboration, there is a chance for extension or conversion to direct employment.

What we offer includes a thorough introduction at the start of the role to give you the best possible conditions. You will receive support from the team as well as your direct manager.

Responsibilities

• Handle incoming customer inquiries via phone and email.
• Be responsible for onboarding and guiding new customers.
• Proactively work on "winback" efforts during cancellations through negotiation.
• Manage customer relationships within a specific segment to strengthen loyalty.
• Perform administrative tasks.

We are looking for someone who

• Has completed upper secondary education.
• Has previous work experience in support or customer service, where the primary tools were phone and email.
• Is comfortable with data and systems.
• Has very good knowledge of Swedish, both spoken and written, as this is used in daily work.

For this role, we value your personal qualities highly and are looking for someone who is service-oriented and enjoys customer interaction. You are confident in customer contact and enjoy talking on the phone, with a clear ability to turn negative customer experiences into positive ones. At the same time, you have a strong sales drive and are motivated by achieving results, especially regarding customer retention and reactivation. You work in a structured manner and handle multiple parallel processes easily, from urgent support cases to long-term customer care.

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply rolling selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method, so one does not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the role and to promote equality, diversity, and a fair recruitment process.