Vacant job

Job Description

This role involves providing technical support and user assistance in a modern IT environment. The work includes installation, configuration, and troubleshooting of computers, mobile devices, and user-facing systems, with a focus on ensuring a stable, efficient, and user-friendly working environment.

The role is part of a team working with both daily support and more advanced problem-solving. The tasks involve close contact with users and suppliers, as well as handling various technical issues in a dynamic environment.

This assignment is 40% in scope, and you are expected to work on-site at the client's premises in Sundbyberg/Bromma. The work schedule is Thursday and Friday between 08:00-16:30.

Responsibilities may include:

• Installation, configuration, and troubleshooting of computers and mobile devices
• Providing technical support and user assistance for both simple and complex issues
• Handling incidents and service requests within onsite support and helpdesk
• Troubleshooting in client environments, user accounts, and networks
• Collaborating with other technical functions and external suppliers
• Contributing to the improvement of support processes and user experience
• Documenting solutions and support cases according to established routines

Qualifications

• Relevant technical education in IT or equivalent experience.
• At least two (2) years of experience working in IT support or onsite support.
• Experience with installation, configuration, and troubleshooting of Windows and Mac environments.
• Experience with Microsoft 365 and associated collaboration tools.
• Experience with user administration in Active Directory and/or Entra ID.
• Experience with troubleshooting in client environments, mobile devices, and networks.
• Good communication skills and experience providing support to users with varying technical questions.
• Very good proficiency in Swedish and English, both spoken and written.

Preferred Qualifications

• Experience with 2nd line support and advanced technical troubleshooting.
• Experience with Intune, JAMF, or other client management tools.
• Experience working with M365 Copilot or AI-based support features.
• Experience working in larger organizations with many users and complex IT environments.
• Interest in new technology and modern digital workplaces.

Your Application

Does this role sound interesting and suitable? If so, please apply immediately as we are interviewing continuously and the position may be filled before the application deadline. We can only receive and process your application by registering your CV in our portal. In accordance with GDPR, we cannot accept applications via email. We look forward to receiving your application! This assignment is part of Quest Consulting's staffing services.

About Us

Quest Consulting is an authorized consulting company with collective agreements, insurance, wellness benefits, and pension plans. We specialize in IT, Technology, HR, Administration, and Finance. Our goal is to be your personal collaboration partner, which is why it is so important for us to work according to our core values: Personal, Innovative, and Professional.