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- IT Helpdesk / 1st Line Support – Lund (40%)
IT Helpdesk / 1st Line Support – Lund (40%)
LearnIT i ForsbackaSkåne län, Lund
Previous experience is desired
~40 300 kr / per month ->
Fixed monthly, weekly, or hourly salary
Education:
Data
Eftergymnasial utbildning två år eller längre
6 days left
to apply for the job
For a project in Lund, we are looking for a person with experience in IT Helpdesk / 1st Line Support.
As a First Line Support IT professional, you will be the first point of contact between users and the IT organization. Your responsibility is to receive, register, and handle IT-related cases, resolving common issues directly or escalating them to the appropriate function.
Main Responsibilities
- Receive and register IT cases via phone, email, case portal, and drop-in visits.
- Troubleshoot and resolve common incidents within:
- Workstations (Windows)
- M365 (Outlook, Teams, OneDrive, SharePoint)
- Accounts, passwords, and permissions
- Standard applications and peripheral equipment
- Provide user support and guidance to end-users
- Ensure correct classification, prioritization, and documentation of cases
- Escalate cases to 2nd line or specialists when necessary
- Follow up on cases until they are resolved and the user is informed
Scope:
40% of full-time employment, 2 days per week.
Requirements
- Knowledge of Windows 11
- Knowledge of Intunes
- Knowledge of M365
- Knowledge of AD/Entra ID
Personal Qualities:
- Service-oriented and pedagogical
- Structured and meticulous
- Good communication skills in Swedish, both verbal and written
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