Vacant job

As a Service Advisor at Werksta Sollefteå, you will become a crucial link between the customer, the workshop, and our internal teams. You will work in a dynamic workshop environment where customer service, quality, and efficiency are at the center. The role involves coordinating repair cases, providing professional advice to customers, and ensuring that the work flows smoothly throughout the entire process.

Responsibilities

• Reception and handling of customers on-site, via phone, and email, as well as booking and planning service and repair cases.
• Receive vehicles, document damages, create work orders, and communicate clear work proposals and cost estimates to customers.
• Collaborate closely with workshop technicians, the service manager, and parts/purchasing to ensure the right materials and an efficient workflow.
• Follow up on ongoing cases, update the customer on status, and plan the delivery/return of vehicles.
• Handle customer inquiries professionally and contribute to improvement work and routines for high customer satisfaction.
• Document completed work in the workshop system and ensure correct invoicing.
• Contribute to maintaining the workshop's routines for working environment, quality, and safety.

Qualifications

• Experience in customer service or administrative work in a workshop or automotive industry is advantageous.
• Good communication skills in Swedish, both verbal and written; English is advantageous.
• Administrative experience, good computer skills, and experience with workshop systems or similar business systems are advantageous.
• Ability to prioritize and handle multiple cases simultaneously in a fast-paced environment.
• A B-driver's license is advantageous depending on the scope of the tasks.

Personal Qualities

• Service-oriented and confident in customer meetings with a professional and calm approach.
• Cooperative and communicative, both with colleagues and customers.
• Structured, meticulous, and solution-oriented with the ability to take personal responsibility.
• Positive attitude towards improvement work and contributing to a good working environment.

What We Offer

• An important role in a committed workshop focused on quality, safety, and customer satisfaction.
• Work in a team with short decision-making paths and good cohesion.
• Opportunities for internal training and competence development within the workshop's processes and customer handling.
• Good employment conditions and collective agreements.

Employment Type

Permanent position with a 6-month probation period, full-time. Start date as agreed.

About Werksta

Werksta is Sweden's leading independent collision repair chain. We strive to deliver the industry's best customer experience with high accessibility, good service, and a focus on sustainable solutions. In our operations, we value security, quality, and collaboration.

If you have questions about the position, you are welcome to contact Site Manager Sebastian Jensen at 0738-083 227 for Werksta Sollefteå for more information. We look forward to receiving your application!