Vacant job

Customer Manager for Mortgages and Personal Finance at ICA Banken

Are you driven and interested in personal finance?

ICA Banken in Borås is looking for a Customer Manager who enjoys creating value for the customer and taking overall responsibility for the customer's entire personal finance portfolio regarding borrowing, saving, paying, and insuring. Do you want to become part of our Mortgage and Personal Finance team, where we work together to provide the best customer experience?

About the role of Customer Manager for Mortgages and Personal Finance

As a Customer Manager, you facilitate mortgage loans and thrive on our customer meetings via phone and digital channels. In a professional manner, you guide customers through their entire personal finance situation, creating added value for them. You package and offer holistic solutions within ICA Banken that are adapted to the customer's needs throughout different life stages to give the customer a better tomorrow. You will maintain a business focus in every customer contact and be attuned to customers' needs by creating tailored solutions.

As part of our team, we work with the customer at the center, driven by a strong team spirit. ICA Banken offers excellent opportunities for development and broadening your competence within different business areas of the bank. Together with your colleagues, you are responsible for creating high accessibility, trust, and customer satisfaction to deliver the best customer experience. You actively work with the team to attract new customers while developing long-term relationships with existing ones.

Are you the one we are looking for?

We are looking for someone who thrives in customer contact and has a strong business focus. You see digital tools as natural aids in your work and are driven by innovation; you are motivated by finding new ways of working with a focus on digitalization. As a proactive person, you appreciate independent work but also value teamwork. You communicate well both orally and in writing in Swedish, are responsible, detail-oriented, eager to learn, and have an interest in the mortgage business.

We expect you to have previous experience within banking or finance, as well as a burning interest in personal finance. You have the ability and enjoy communicating the right offer to the customer. You also have the ability to absorb and structure complex information and convey it pedagogically.

As a Customer Manager, you are an important part of the customer's financial journey. You meet our customers via phone and digital channels and help them find the right solutions regarding mortgages, savings, payments, and insurance. You help customers create sustainable solutions for borrowing, saving, paying, and insuring – adapted to their needs and life situation.

Your responsibilities include:

• Facilitating mortgages and creating secure customer relationships
• Handling incoming cases from our digital loan flows
• Working in a business-like manner and identifying customer needs
• Contributing to high customer satisfaction and long-term customer relationships
• Participating in the development of working methods and customer experience

We are looking for someone who has:

• Upper secondary education
• Experience from banking or finance
• Good knowledge of Swedish and English, both spoken and written
• Good knowledge of the Office package
• Swedsec license for mortgages

Advantageous qualifications include:

• IDD insurance distribution
• Fund information services

Why choose ICA?

Every day is a wonderful challenge at ICA Banken & ICA Försäkring. Why? Because our entire industry is undergoing change. And this change opens up for exciting challenges where old, habitual ways of working are challenged. This also means that we must keep developing constantly. For real. Both as individuals and as an organization. We need to combine innovation and digitalization in a wonderful mix, where we together can find those smart and practical solutions that customers hardly know they need. You will work in a wonderful and thoughtful team that takes care of each other and loves to develop and be developed. The team works very independently, and in our development journey, we together have a fantastic opportunity to drive development and change.

Read more about life at ICA here.

What happens next?

Welcome to apply by June 30, 2026.

Selection and interviews take place continuously, which means the position may be filled before the application deadline.

If you have questions about the position, you are welcome to contact the recruiting manager: Vida Paulsson ([email protected])

ICA should reflect our customers and society, so we strive to employ people with different backgrounds, competencies, knowledge, and experiences. We value good working conditions with the goal of smoke-free workplaces.

If the role requires it, you will need to undergo tests, background checks, and drug testing before employment.

Read more about what it is like to work at ICA.