Vacant job

More and more people are choosing Sellpy, and we need to keep up by adding one more German-speaking colleague to the Customer Support team.

We hope you are inspired to change the world for the better through your work and by helping our customers with a wide variety of challenges.

Sellpy’s vision is to empower everyone to live circularly. We believe that every item deserves a second life, and we see huge financial, social, and environmental value in ensuring this happens. We look for those who share this vision and have the grit to tackle the challenges of building a circular future.

Customer Support at Sellpy

The next German-speaking colleague will play an important role in enabling customers in the German market. Sellpy has customers selling and buying second-hand products, and our team is responsible for supporting customers in both areas, via chat, phone, and email when required. We specialise in unique items at Sellpy, which gives you plenty of fun challenges that you probably haven’t faced before.

In short, you will

• Create satisfaction for our buyers and sellers by handling a wide variety of support tasks
• Pick up inquiries via chat, telephone, and/or email
• Learn a lot about the second-hand market in a fast-paced environment
• Help improve our service based on customer feedback

Requirements

• A structured and service-minded mentality
• Spoken and written fluency in German, at a near-native level
• Good knowledge of English, as this is our company language
• An interest in finding solutions and improving the offer for our customers

We’d be impressed if you have

• Additional language skills (French, Czech, Danish, or Dutch)
• Experience in a customer-facing role
• Experience in working in customer support via chat, phone, and email
• An interest in second-hand goods

You get to

• Be part of a modern company driving the change towards a sustainable lifestyle. In return, you will develop and work on meaningful challenges on a daily basis
• Join a vibrant office culture at Medborgarplatsen
• Work with highly skilled and motivated colleagues
• Enjoy staff discounts at Sellpy and the H&M brands (Arket, COS, Other Stories, Weekday & more)
• Gain new skills with unlimited access to a learning platform

Location

On-site collaboration is at our core, supported by a flexible hybrid setup. This specific role is based at our Medborgarplatsen office.

Form of employment: Full-time

Start: As agreed upon

Please note that only candidates who meet the requirement of spoken and written fluency in German will move forward in the screening process.

Open to all
We focus on your competence, not your other prerequisites. We are open to adapting the role or workplace to your needs.