Vacant job

Do you want to drive the green transition by helping customers succeed with smart, sustainable technical solutions? Do you have a natural flair for service and communication, while also thriving in technical systems and enjoying understanding how things actually work behind the scenes? Then you are the one we are looking for.

Our client is a rapidly growing green-tech company, combining technology and innovation with a strong focus on sustainability.

The Role – Where Technology Meets Customer Focus

As a Technical Support Specialist, you are the crucial link between users and technology. You are the one who catches questions, solves problems, and guides customers in the right direction – all with a combination of technical expertise, pedagogical skills, and top-notch service.

You will:

• Provide technical support and guidance via email and phone.
• Understand, analyze, and troubleshoot technical issues in systems and integrations.
• Explain complex technical details in a simple, clear, and reassuring way.
• Engage in dialogue with product and development teams when you find bugs, opportunities for improvement, or new needs.
• Contribute to a customer experience built on trust, longevity, and satisfied users.

Who We Think You Are

• You have experience in technical support, service, or a role where technology and customer contact are combined.
• You navigate systems easily, enjoy logic, and like "solving mysteries".
• You can understand technical details, integrations, and data logic, and explain them pedagogically.
• You are passionate about good service and feel confident in customer dialogues, even when questions are complex.
• You are communicative, structured, and calm when things need to be solved quickly.
• You thrive in an environment where sustainability, innovation, and technology go hand in hand.

Meritorious (but not required):

• Experience with APIs, integrations, or working with data structures.
• Experience with SaaS products or tech environments.
• Interest in sustainability, climate data, or green tech solutions.

We Offer You

• A meaningful role where your work helps companies make a real climate impact.
• Opportunities to grow both technically and communicatively.
• An inclusive culture where your voice is important and your ideas are valued.
• Flexible working conditions and modern tools.
• The chance to become part of a team that combines technology, innovation, and sustainability-driven passion.

This is a consulting assignment for an initial 6 months, where you will be employed by Hero, with very good chances of being hired directly by our client after this period. Start date according to agreement.

For questions about the position and the process, please contact Sara Altun at [email protected].

Being a consultant at Hero – more than just an assignment

At Hero, you are never "just a consultant". You are an important part of our team – someone we trust, invest in, and build long-term relationships with. We believe in close dialogue, fair terms, and development that feels real.

When you work with us, you gain security, freedom, and access to some of the most exciting assignments in the Stockholm area. But just as importantly: you get a partner who sees you, follows up, celebrates successes, and stands by you all the way.

We place great emphasis on matching the right person to the right assignment – not just based on competence, but also on values, motivations, and personality. Because when it clicks, magic happens.

Welcome to Hero!