Vacant job

Scandic Infra City is located a 15-minute drive from Arlanda Airport and is the leading congress and meeting hotel in the Nordics, featuring its own indoor garden. Our primary focus is on conferences, events, and exhibitions, which means we host a wide variety of guests and visitors. We offer our employees a fun and challenging workplace in a unique hotel environment. Do you share our passion for unique experiences? Then you are the one we are looking for!

We are now looking for a Shift Leader at Scandic Infra City.

Regardless of why the guest visits us, few things are as appreciated as a friendly face welcoming them. As a Shift Leader, you act as a host together with the rest of the hotel team, creating a world-class guest experience.

During your time with us, these areas may vary as you and the business develop. Here, you will take significant responsibility for making the decisions required to ensure guest satisfaction. The team develops and improves working methods and service as the external environment changes. We are convinced that it is when you are allowed to develop and contribute with all your competence and experience that we exceed guest expectations. On top of that, we have fun at work!

So bring your experience, your commitment, and your way of thinking to us – and contribute to a culture where we truly care: about each other, our guests, and our planet. Welcome to Scandic!

What does the role of Shift Leader Front Office entail?

In the Front Office, you are responsible for ensuring our guests receive world-class service. You are the hub that ensures the guest is always the focus. You are the one who reviews the arrival list and pays attention to the details. You solve most issues and are a star at turning an unhappy guest into a satisfied one. The area of responsibility also includes administrative work, security tasks, and sales. Working in Front Office involves checking guests in and out, welcoming them, and providing them with the information they need for their stay. You handle bookings in the Opera Cloud system and manage administrative tasks related to guests and security.

In the role of Shift Leader, in addition to being part of the operations, you have an overall overview of the guest flow and, together with the team, ensure that tasks are prioritized so that operations run smoothly and guests are satisfied. You lead and distribute the work and manage staffing during your shift. If needed, you train new employees at the hotel and relieve the Front Office Manager with certain administrative tasks.

The hotel is open 24/7, so it is important that you enjoy working in shifts (mornings, afternoons, and weekends).

Your Competence

For this role, you must have both the ability and the desire to work in a hands-on leadership position. You are confident in your leadership and possess both integrity and sales drive. To fit the role, we also believe you have well-developed social skills and are capable of handling situations where many different things happen simultaneously. It is very important that you can convey good hospitality to the hotel's guests. You are an attentive and non-hierarchical team player who takes great responsibility for your tasks and the overall results.

You also have experience and knowledge in using a computer as a work tool.

Since the job largely consists of communicating with guests, good knowledge of Swedish and English is a prerequisite. Speaking an additional language is an advantage.

Information about the position:

The position is a permanent full-time employment.

We only accept applications via our website. All applications will be processed continuously, and the position may be filled before the final application deadline, so we ask you to apply as soon as possible. In this recruitment, we use a simple service test during the selection process.

We look forward to welcoming you to Scandic!

On our website, you can read more about our culture, what the role entails, and our benefits!

We go further when differences are embraced. Here, you have the space to be yourself and develop in the direction you want, with secure conditions and fair agreements as a foundation. Bring your experience, your commitment, and your way of thinking to us – contribute to a culture where we truly care: about each other, our guests, and our planet. Welcome to Scandic.

Do you share our values?

BE A PRO BE YOU BE CARING BE BOLD