Vacant job

We are specialists in staffing and consulting services within IT and technology – from promising talents and consultants with broad competence to experienced specialists with deep expertise. For you as a candidate, we are a secure partner offering exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your skills and ambitions – always with the human element at the center.

For our customers, this means we are a reliable supplier that can quickly match the right competence with the right needs. In addition to our own strong consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in delivery. Collaboration and quality characterize everything we do, and our core values are summarized in our pledge: Empowering the Nordics through people.

Eccera has 300 employees and offices in Stockholm, Gothenburg, Malmö, and Linköping. We are a member of Almega Kompetensföretagen and follow their collective agreement with Unionen.

We are looking for a service-oriented and technically secure Second Line Support Technician for our client in the defense sector in Linköping.

In this role, you work closely with the business's users and handle more complex cases escalated from the Service Desk. You work both independently and in a team with other support technicians. Communication takes place primarily via Teams and phone. As a consultant at Eccera, you get a secure employment and accumulate valuable work experience on assignments with our clients. Your consulting manager supports your development as you continuously gain new experiences and knowledge. An excellent opportunity to advance your career.

Your responsibilities

• Troubleshoot and resolve advanced user cases
• Work systematically in case management systems (ServiceNow)
• Ensure clear documentation
• Contribute to the improvement of processes and working methods
• Build networks within the organization

Your profile

• At least 2 years of experience in end-user support
• Experience in second line or advanced first line
• Good knowledge of Microsoft environments
• Experience with Active Directory
• Experience with case management systems
• Systematic troubleshooting
• Documentation habits
• Very good knowledge of Swedish and English

Merits:

• ServiceNow
• ITIL
• SCCM / Intune
• Basic knowledge of infrastructure, servers, and networks
• Experience from a larger corporation or complex IT environment
• Experience from security-classified operations

Other:

• Travel to other locations may occur
• Requirement of Swedish citizenship

This is a role for a secure and solution-oriented technician who thrives in a larger and more complex IT environment.

What we offer

At Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuously developing. Therefore, we offer you the opportunity to create an individual training plan, where we cover both study materials and the certifications themselves. During your development, we will match your competence to the right assignment as you advance.