Vacant job

Nova Health Group was founded with a vision to revolutionize psychiatry and the treatment of mental illness. We strive to offer a modern and patient-centered healthcare experience. Our goal is to provide Europe's best assessment and treatment for individuals with ADHD, Autism, and other psychiatric conditions. We currently operate under the brands Nova Psychiatry and Karla Psychiatry, with more companies in the pipeline within the group.

Today's psychiatry is often characterized by traditional methods and a slow pace of work, where technological advancements and patient needs rarely take center stage. Many patients struggle to navigate the complex public system or turn to large healthcare providers where they risk becoming just another anonymous number. We have chosen to do things differently by placing the patient at the center and offering psychiatric care with five-star service. Our strategy is built on patient experience, quality, and efficiency, utilizing modern technology and innovative working methods to continuously improve and develop our operations.

Our dedicated team is the core of our business and consists primarily of psychologists, doctors, and nurses. Nova was founded in 2024 and currently has over 50 employees – and we are growing rapidly. We are now looking for more driven individuals who want to shape the future of psychiatry together with us. We place great emphasis on hiring Sweden's most skilled employees, but also on creating a workplace where people enjoy working here more than anywhere else.

Nova's vision is to show how psychiatry can work, for both patients and employees. We believe it can be done much better. We are driven by constantly improving patient satisfaction, maintaining high quality, and simultaneously increasing efficiency through reduced administration. We believe we achieve all this by having fun together, daring to make mistakes, and daring to strive to be the best at what we do.

We are looking for a Patient Coordinator who wants to contribute and make a difference in a rapidly growing company with high ambitions – for its patients and its employees.

As a Patient Coordinator at Nova, you are often the first point of contact a patient has with us. How you greet them, answer their questions, and guide them correctly has a direct impact on whether they choose us – and how they perceive us from day one.

You will be part of a coordination team where you work closely together and support each other in daily life. The position is based at our office on Östermalm in Stockholm.

As a Patient Coordinator at Nova, you are often the first point of contact a patient has with us. How you greet them, answer their questions, and guide them correctly has a direct impact on whether they choose us – and how they perceive us from day one.

• Handle and coordinate the booking process for assessments and medication
• Communicate with patients via phone, email, and chat with high quality, clarity, and precision
• Ensure correct handling and follow-up of referrals and bookings
• Handle internal administrative matters and drive them to completion
• Contribute to the smooth and structured operation of the reception and office in daily life

We are looking for someone who is meticulous, structured, and enjoys taking responsibility. You have an easy time communicating with people in various situations and understand that every patient contact is important – both for the patient and for Nova. You do not need extensive experience – the most important thing for us is who you are, not what you have done previously.

Professional and relationship-building - You understand that every patient contact is important and communicate confidently even in sensitive situations.

Communicative and clear - You express yourself clearly in speech and writing and ensure that nothing falls through the cracks.

Digitally confident and system-oriented - You quickly get up to speed with new systems and see technology as a natural aid.

Thrives in a fast-paced environment - You have a conscious structure for handling many parallel cases, reprioritize when necessary, and ask for support at the right times.

Curious and engaged – You want to understand what Nova offers and can naturally guide patients to the right choices for them.

In addition to these personal qualities, you communicate fluently in Swedish and English, both spoken and written. It is an advantage, but not a requirement, if you have one year of experience in customer service, coordination, administration, or a similar role.

• A key role in a company that is changing how psychiatry is practiced – with a real opportunity to influence and shape working methods, structures, and culture
• A high degree of freedom and personal responsibility
• Participate in influencing and improving operations – improvement ideas are strongly encouraged
• With full-time employment: Wellness allowance of 5,000 SEK per year and pension plan
• MacBook, monitor, headphones, and access to new and user-friendly systems to work in
• Social activities such as after-work events, parties, and gatherings with colleagues

28,000–32,000 SEK/month depending on experience.

• Application: Fill in your contact details and upload your CV along with a short presentation of yourself.
• Tests: As the next step in the recruitment process, you will complete two psychometric tests, which take 15–20 minutes in total. These help us objectively and fairly assess all candidates.
• Interview: If you move forward in the process, we will invite you to one or more video interviews, where you will have the opportunity to get to know us and ask questions about the role.

At Nova, we value the right person and the diversity of experiences and skills. So please apply if you are interested – interviews are conducted on an ongoing basis!