Vacant job

Are you at the beginning of your IT career and looking for the next step at a company that really invests in its employees? Here you get the chance to become a key player in a visible and appreciated team where freedom with responsibility is the motto. We are looking for you who have immense drive, the right attitude, and want to hit the ground running!

About the role

Our client is an international challenger in property management and housing services, currently on a strong growth journey. They combine traditional business value with a self-developed tech platform to simplify daily life for millions of residents worldwide. By challenging a traditional industry with modern technology and digital solutions, they have quickly become a global leader.

As a Junior IT Support Specialist, you will become part of a tight-knit team of approximately 6 people spread across Sweden, where camaraderie is high and the atmosphere is characterized by both professionalism and humor. You will be based at the company's brand-new office in central Stockholm. The role is operational and "hands-on," where you will be the face of the IT department as you move between offices to solve problems on-site.

What we offer You will receive great freedom with responsibility and the opportunity to influence how the work is carried out. Our client invests in employee development, and you will become part of a visible and appreciated team that enjoys working together.

Responsibilities

As a support technician, you will support approximately 1,000 internal users. Your responsibilities include:

• Support via the Freshservice ticketing system, phone, and on-site visits.
• Troubleshooting hardware and software in a pure Microsoft environment.
• Management of accounts, permissions, and network issues.
• Installation and configuration of computers and peripheral equipment.
• Technical documentation.
• Assisting with onboarding and offboarding of employees.
• Being the one who "runs between offices" in Stockholm to provide personal service when technology fails.

We are looking for you who

• Have at least 1 year of experience working in IT support.
• Have a genuine interest in IT and technology – you are likely the person friends call when their computers act up.
• Are structured and detail-oriented (you understand the importance of following up and closing tickets).
• Speak and write fluent Swedish and English.

It is an advantage if you have

• Experience with macOS environments.

As a person, you are service-oriented down to your fingertips. You have a strong work ethic and take personal responsibility for ensuring your tickets move forward. We place extremely high value on your attitude and drive!

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply continuous selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method, so one is not needed. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the role and to promote equality, diversity, and a fair recruitment process.