Vacant job

Join our client's innovative Service Integration Office, a dynamic team dedicated to coordinating and enhancing IT service management across diverse providers. We foster a collaborative, supportive environment where innovation thrives, offering broad exposure to cutting-edge IT operations and cross-functional initiatives.

About the role

As a Junior Service Integrator, you will be a vital part of the Service Integration Office, responsible for coordinating, following up, and enhancing IT services delivered by various internal and external providers. You will collaborate closely with service owners and suppliers to ensure adherence to agreed processes, quality standards, and governance models. There is an excellent opportunity to learn and develop within a professional IT environment. Work in a highly collaborative and supportive team with a prestigious, open culture where everyone helps each other.

As a consultant for Academic Work, we offer great opportunities for you to grow professionally, build your network, and create valuable connections for the future.

Work tasks

This role involves supporting daily IT Service Management activities, including change management, reporting, and coordination with stakeholders and suppliers. You will also contribute to maintaining service documentation, reporting, and continuous improvement initiatives.

• Support day-to-day IT Change management, reporting, and other IT Service Management activities
• Assist in coordination and follow-up with external suppliers and internal stakeholders
• Help maintain service documentation, operational procedures, and governance material
• Contribute to service reporting, KPI follow-up, and continuous improvement initiatives
• Participate in operational meetings, reviews, and service follow-ups

We are looking for

• Background in Information Systems or equivalent practical experience
• Good understanding of IT Service Management principles
• ITIL Foundation certification
• Good communication skills in English, both written and spoken
• Strong interest in IT service management, operations, or service integration

It is meritorious if you have

• Experience with ServiceNow
• Experience working with suppliers
• Experience in IT operations

To succeed in the role, your personal skills are:

• Supportive
• Orderly
• Responsible
• Respectful

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position are directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.