Vacant job

Our client, a leading Nordic player in digital services, is looking for engaged Part-Time Service Desk Agents. Here you have the opportunity to combine an interest in technology with a strong service focus and develop within IT support in a learning environment.

About the role

As a part-time Service Desk Agent, you will be the customer's first point of contact and responsible for delivering fast, professional, and clear IT support via phone. You will handle a varied flow of cases ranging from simple user questions to more complex troubleshooting and problem-solving. The role offers a learning environment with good onboarding as well as support from experienced colleagues and mentors. The client's need is primarily Monday to Friday, with a focus on mornings (08:00–12:00). There is an opportunity to work all weekdays, with a minimum requirement of two half-days (8 hours) per week.

What we offer

• Comprehensive onboarding and mentorship during your first period
• Varied tasks that provide broad experience
• Opportunity for a rewarding and fun side job alongside studies or another main occupation
• As a consultant for Academic Work, we offer great opportunities for you to grow professionally, build your network, and create valuable contacts for the future. Read more about our consultant offer (#)

Responsibilities

The role involves being the customer's first point of contact, where you handle incoming cases and provide support via phone. You will work with troubleshooting, user management, and case handling, as well as contribute to solving technical problems to ensure high customer satisfaction.

• Receive and handle incoming calls from customers
• Provide clear and solution-focused support
• Troubleshoot simple technical issues
• Manage user accounts
• Escalate cases to other support levels
• Actively contribute to problem-solving
• Follow up on customer cases

We are looking for you who

• Have another main occupation of at least 50% (studies or another part-time job, for example)
• Can work at least 2 half-days (8 h) per week, mornings 08:00–12:00
• Are curious about IT and willing to develop technical competence
• Communicate fluently in Swedish

It is meritorious if you have

• Previous experience from customer service, support/IT-support, or a similar role where the phone has been an important tool

To succeed in the role, you have the following personal qualities:

• Helpful
• Stress-tolerant
• Social
• Responsible

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the role are sent to Academic Work.

We apply continuous selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method, so one does not need to be attached. As a candidate, you bear the main responsibility for ensuring your application is complete when submitted. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the role and to promote equality, diversity, and a fair recruitment process.

For our part-time positions, you as an applicant need another main occupation of at least 50%. Examples of this are studies, another employment, self-employment, parental leave, or similar.