Vacant job

About the Company

Vivicta is a leading Nordic technology partner that simplifies everyday life through innovative and transformative digital solutions. With over 7,000 experts worldwide, they combine deep technical competence with strong industry understanding to help companies and organizations in both the private and public sectors develop and meet future demands.

Vivicta works closely with its customers to modernize operations, streamline processes, and create long-term sustainable solutions within areas such as data, AI, cloud services, applications, and IT infrastructure. At Vivicta, curiosity, innovation, and collaboration meet in a culture characterized by transparency, responsibility, and strong team spirit. Together with their customers, they shape the digital future in the Nordics.

The role offers developing and stimulating tasks with good opportunities for growth. You will receive continuous support through coaching and developmental conversations, in an organization characterized by high transparency and strong team spirit.

We at Asta Agency are collaborating with Vivicta in this recruitment process. This is a consulting assignment with good opportunities for employment at Vivicta. You will initially be employed by Asta Agency and work as a consultant at Vivicta.

About the Role

The role of Support Technician at Vivicta primarily involves providing support to one of Vivicta's largest customers. You will become part of a tight-knit team of 48 people. Here, you will work closely with experienced colleagues and leaders in an open and flat culture with a strong sense of team spirit. The role is dynamic and varied, as you are expected to provide support in areas such as Office 365, MS Office, Windows, Windows Server, networks, firewalls, WiFi, security, backup, Active Directory, and Mac.

Responsibilities:

• Provide quality support via phone, email, and chat for end-users at the client.

• Deliver solutions for cases involving technical questions or problems.

• Troubleshoot and resolve technical issues using remote control and automation tools.

• Participate in improvement processes for incident, change, and problem management.

Qualifications and Attributes

We are looking for someone who has a talent for providing quality service. To fit well in the role, we see that you have an approach characterized by a high degree of customer focus and service. Furthermore, you are focused on achieving results and developing over time. Setting goals and working towards them, individually and in a team, feels natural to you. You are a person who works well in a group and maintains a high standard of honesty and consistency in your actions. Like others in the team, you are expected to be flexible and open to development as you will handle a varied amount of different cases. You are communicative, cooperative, and spread positive energy. You have both the ability to identify problems and find solutions to them.

Furthermore, we would like you to:

• Have at least one year of experience in either technical support or customer service.

• Show strong motivation and interest in developing within IT and working with larger customers.

• Have a strong customer focus, be service-oriented, solution-focused, social, and have a positive attitude.

• Be able to express yourself fluently in both Swedish and English.

Other Information

• Location: Solna, Stockholm

• Scope: 100%

We apply rolling selection in this process, which means the position may be filled before the application deadline. We therefore recommend that you apply as soon as possible!

If you have questions or thoughts regarding Asta Agency's recruitment process, do not hesitate to contact [email protected].

About Asta Agency

Asta Agency is a recruitment and staffing company that helps companies find the right professionals throughout Sweden, with a focus on Stockholm, Gothenburg, and Malmö. We recruit and rent out specialists and generalists within sales, marketing, HR, customer service, finance, administration, IT, and tech. With a focus on quality, long-term perspective, and smart solutions, we support both companies and candidates in their next step.

Read more about how we work with recruitment, staffing, and temporary hiring at astaagency.se.