Vacant job

Are you a student with a burning interest in the technology sector, specifically within networking? Would you also describe yourself as a social person who enjoys having multiple points of contact, while being self-sufficient and loving to solve problems? Then this might be the job for you!

About the role

Sweden is Tele2's largest market, and they have a long history of innovation. With Tele2's strong brand portfolio and leading fixed and mobile networks, their Swedish consumer business is positioned to deliver sustainable growth in the next phase of convergence between fixed and mobile.

We are now looking for 2 motivated students who want to be part of Tele2's growth journey. As service personnel within the NOC (Network Operations Center), you will monitor and support Tele2's network. The support team is responsible for monitoring the mobile and fixed network 24/7, 365 days a year. The NOC is the hub of the network and is also responsible for coordinating troubleshooting and spreading information both internally and externally. Your task will be to work together with Tele2's support groups to ensure that customers have a stable and functioning network.

What we offer

• A unique opportunity to get a foot in the door and develop within one of Sweden's leading players in networking! Several of Academic Works' students have in the long term been offered employment at Tele2.
• Work for a company that places great responsibility on its employees and values its unique culture and diversity!
• An educational and varied role, with good opportunities for development and long-term prospects at Tele2!

As a consultant for Academic Work, we offer great opportunities for you to grow professionally, build your network, and create valuable contacts for the future. Read more about our consulting offer.

Responsibilities

• Handle incidents by analyzing incoming alarms from various monitoring systems.
• Analysis work aimed at preventing potential service-disrupting problems and finding suitable solutions.
• Escalate to internal and/or external parties when an incident cannot be resolved using the NOC's available systems and troubleshooting processes.
• Inform Tele2's customers and other stakeholders about the current network status.
• Support field technicians during ongoing troubleshooting and planned work in the network.
• Contribute to improved work processes and routines to further increase customer satisfaction.

We are looking for you who

• You communicate fluently in Swedish and English, both verbally and in writing – as both languages are used in daily work.
• You are studying until the turn of the year 2027/2028 or longer.
• You are studying a technical education.
• You have worked in some type of service previously.
• You have good computer skills and a strong interest in technology.
• You are flexible and open to working varying shifts, including day, evening, night, and weekends.

It is an advantage if you have:

• Experience from a similar role.
• Studied a networking education and have CCNA, Cisco, or similar certificates.

To succeed in the role, you have the following personal qualities:

• Service-oriented.
• Self-sufficient.
• Collaborative.
• Structured.

Other

Shift requirements: Available for 1 shift Monday–Friday and 1 shift during the weekend. This does not mean that you will always be booked for all shifts, but the requirement is that you can be available for two shifts on these days.

Our recruitment process

This recruitment process is handled by Academic Work, and our client's wish is that all questions regarding the position are sent to Academic Work.

We apply continuous selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.