Vacant job

Empir Industry AB specializes in creating and delivering IT solutions that make industry more competitive. We offer services and software for smart factories and warehouses to improve traceability, quality assurance, and more efficient production flows, as well as the operation of critical systems and components. Empir has been active with a strong foothold in the industry since 1999. We work both locally and globally with our customers and have offices in Uddevalla, Gothenburg, Trollhättan, Skövde, Olofström, as well as in Charleston, SC, USA.

Empir Industry was certified as a Great Place To Work in 2020, 2021, and 2022. This is a quality award that means we are a workplace where employees feel safe, proud, and happy. In 2021, we were on the list of the Top 15 Best Workplaces in Sweden.

At Empir, we strive for everyone to have trust in the people they work for, be proud of the work they do, and enjoy working with the people they work with.

As an employee, you enjoy a maximum wellness allowance, regular health checks, a secure employment with a collective agreement, good leadership in the organization, and a personal development plan.

Empir Industry has gathered some of the industry's biggest hearts and fastest minds. Employees who deliver with passion, take personal responsibility, and put the team before the self are what characterize us. We always strive to reach new levels through continuous improvement work.

You will primarily work at our customer's site on a longer-term assignment. The work involves support, change management, and incident coordination in our customer's IT environment, where you will become part of a team of support technicians. Shorter assignments at other locations may arise during the project.

• Be a flexible, outgoing, and curious person

• Be a team player who enjoys working in teams

• Be customer-focused and thrive in both new and existing customer relationships

• Be self-motivated and driven, able to take own responsibility for your tasks

• Be driven and passionate about finding the right solutions and identifying improvements in delivery, technology, and methodology

• Want to develop and be open to adopting new technologies and ways of working

• Basic craftsmanship and electrical knowledge, be handy, and enjoy installing and assembling according to instructions and standards

• Basic IT knowledge in networks and operating systems, as well as experience troubleshooting in IT environments

• Experience working in administrative systems

• Experience handling customer contacts at various levels within organizations

• Fluency in Swedish and English, both spoken and written, and hold a valid driver's license (Category B)

• Experience with display and camera technology, audio and video transmission, and cabling capacity, etc.

• Basic knowledge of AV programming

• Experience configuring devices as well as troubleshooting and functional testing of AV equipment

• Experience working in case management systems, such as ServiceNow

• Certification and experience working within the ITIL framework

• Receiving, planning, and executing maintenance tasks for conference rooms, as well as working with proactive maintenance

• Assisting with moves, disassembly, and assembly of equipment before and after renovations in office environments. All assembly is done according to the customer's current standards and practices regarding assembly and installations

• Monitoring the incident queue, coordinating, and resolving incoming incidents and orders

• Configuring devices prior to delivery – Teams Room computers, Booking panels, etc.

• Being involved in the daily planning of assignments and working towards more efficient delivery

• Representing the customer's IT organization in daily contact with users

Don't meet 100% of our requirements? The person we are looking for wouldn't have let that stop them!

The position is a temporary assignment with an employment period from May 4, 2026, to August 4, 2026.

We look forward to your application. Take the chance to join us on this exciting journey! Selection is made on an ongoing basis, which means the position may be filled before the application deadline.