Vacant job

Are you a skilled support technician with natural leadership qualities looking to take the next step in your career? We are currently seeking a Team Leader for our client's IT department for a central role at the heart of the business. Here, you will combine operational support work with the responsibility of developing work methods and processes. You will become part of a knowledgeable team at a market-leading environmental company where you will have great opportunities to influence, make your own decisions, and grow in a dynamic international environment. Apply today!

About the Position

This is a full-time position based on-site in Sollentuna, north of Stockholm. We prefer candidates living in the local area to facilitate commuting and flexibility.

What We Offer

• An exciting combination of operational work and leadership
• An inspiring work environment
• Great and competent colleagues

Responsibilities

In the role of Team Leader and IT Support, your tasks will include:

• Managing ongoing dialogue with our partners and suppliers, such as Dustin.
• Ensuring high-quality case handling through good structure and thorough follow-up.
• Developing and maintaining routines.
• Representing the team in internal projects and collaborating cross-functionally with other departments within the group.
• Driving operational work and actively working with 1st and 2nd line support.
• Acting as the right-hand person to the Head of IT Support and stepping in as acting manager when needed.

Requirements

• Post-secondary education in IT/Technology or equivalent work experience.
• Leadership experience.
• Knowledge of ITIL processes and basic network understanding.
• Good experience with Microsoft products, especially Windows OS and Office 365 in complex environments.
• Experience in service desk or IT support.
• Service-minded, independent, and adaptable to new tasks and work methods.
• Good communication skills in Swedish and English, both verbally and in writing.
• Residing in Norrort or nearby areas with the ability to commute to Sollentuna daily.
• Class B driver's license.

Merits

• Knowledge of Microsoft Dynamics 365 / Dynamics / AX.
• Understanding of Norwegian and/or Danish.

To succeed in this role, you must be a structured team player with natural leadership skills and a drive to improve work methods. As a person, you should be confident in making your own decisions, able to prioritize under high pressure, and have a solution-focused approach to both technology and organization.

Our Recruitment Process

This recruitment process is handled by Academic Work, and our client requests that all questions regarding the position be directed to Academic Work.

We conduct continuous selection and will remove the advertisement once enough candidates have reached the final stage of the recruitment process. A CV is required for application. We do not use cover letters as a selection method, so they do not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. These tests are tools to identify the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.