Vacant job

Are you Danish-speaking? Do you want to work in a customer-oriented role with a fast pace? Are you a structured problem-solver who enjoys helping people?

Then you are the one we are looking for!

The assistance company is now recruiting a rescue operator for our Danish rescue center. The role involves helping customers who need roadside assistance via telephone. You will lead and distribute tasks in a solution-oriented manner and follow up on assignments through the company's management system until the assignment is completed and the customer has received the help they need.

Job responsibilities include, among others:

• Receiving incoming calls in Danish
• Case handling and traffic control via state-of-the-art IT systems
• Problem-solving of various kinds related to roadside assistance
• Leading and distributing work to tow truck operators throughout the country
• Following established processes, scripts, and procedures

What we are looking for: We are looking for someone who is Danish-speaking and, as a person, is service-oriented, stress-tolerant, and independent in your working style. It is also important in this role to be a problem-solver, and you should have a genuine interest in helping customers to deliver the best customer experience. We see that you are a high-performing person and are motivated by working in a goal- and result-oriented way.

To fit in at the workplace, you should be calm, communicative, and solution-oriented as a person. You enjoy customer contact and can easily adapt to different customers' needs while purposefully leading the conversation with the customer.

We offer: You will work in an open office environment close to other ambitious and engaged colleagues. Together, you will participate in a very exciting growth journey, where you will learn and develop, work in state-of-the-art systems, and every day get the chance to deliver first-class service to our customers.

You will receive a fixed salary and a variable part based on incentives, where you will be measured on efficiency, clarity, sales of completed tasks, as well as quality and customer service. You will work at our offices at the very top of Prismahuset in Oceanhamnen in Helsingborg, with a stunning view of the Øresund as a backdrop.

Your qualifications:

• Completed upper secondary education.
• Fluent in Danish, Swedish, and English, both orally and in writing.
• Good IT skills and quick learning ability.
• Interest in vehicles is an asset.
• Service-oriented, stress-tolerant, and independent.

Experience from a similar role is an asset but not a requirement. You will receive on-the-job training in assignment management.

Employment conditions: The position is based at our office in Helsingborg, and shifts may occur during office hours, evenings, and weekends. The salary consists of a fixed base salary and a commission part based on performance.

Does this sound like a job for you? Apply today! Selection is ongoing.