Vacant job

About Eccera
We are specialists in staffing and consulting services within IT and technology – ranging from promising talents and consultants with broad competence to experienced specialists with deep expertise. For you as a candidate, we represent a secure partner offering exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your skills and ambitions – always with the human being at the center. For our clients, it means we are a reliable supplier that can quickly match the right competence with the right needs. In addition to our own strong consulting organization, we also have an extensive partner network, which allows us to offer even greater flexibility and breadth in delivery. Collaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people.
Eccera has 300 employees and offices in Stockholm, Gothenburg, Malmö, and Linköping. We are a member of Almega Kompetensföretagen and follow their signed collective agreement with Unionen.

Are you technically curious, solution-oriented, and fluent in Danish? Then you might be the one we are looking for!

With us, you will become part of an internal service desk supporting all of Eccera's clients, both Swedish and international. The work is primarily conducted in Danish, Swedish, and English – and if you also speak Norwegian, you are warmly welcome to apply. As a consultant at Eccera, you get a secure employment and gather valuable work experience on assignments with our clients. Your consulting manager supports you in your development, where you continuously fill up with new experiences and knowledge. An excellent opportunity to build a career.

Your Responsibilities
As a Danish-speaking IT Support Technician, you will work broadly with IT support in Microsoft environments and support our clients via phone, email, and remote control. You will, among other things:

• Manage users and accounts in AD and Entra ID (groups, permissions, passwords, MFA, and computer objects)
• Administer and update licenses, mail groups, and distribution lists in M365
• Troubleshoot clients, apps, and installations (e.g., Teams, Outlook, Office, and various add-ons)
• Support with simple Intune issues and client management
• Provide remote support to users via various remote control tools
• Troubleshoot Windows clients, mobiles, and tablets
• Handle simple network, printer, and update-related problems
• Perform basic work in server and virtual environments for certain clients

Location & Working Hours
You can work from our office in Stockholm or Linköping.
The work is done in a rolling three-shift system, as follows:

Night

• 19:00–07:00
• Worked Monday to Sunday for a full week
• Then off for a full week

Day

• 07:00–16:00
• Worked Monday to Friday

Evening

• 10:00–19:00 Monday–Friday
• 07:00–19:00 during weekend shifts (Sat–Sun)
• After weekend shifts, you are off for two days
• Then you work three days before the schedule rolls forward

Weekend work is always included during the evening week.

Your Profile
We believe you are a person who likes to solve problems, provide service, and create security in the daily life of users. You are communicative, structured, and thrive in a role where cases vary and the pace is sometimes high.

Requirements

• Fluent in Danish, Swedish, and English
• Experience with IT support, service desk, or similar role
• Good understanding of Windows environments
• Good knowledge of Active Directory and Microsoft 365
• Good communication skills both verbally and in writing

Merits

• Experience with Intune or other client management
• Experience with ServiceNow or similar ticketing systems
• Knowledge in networking, remote control, or SCCM
• Norwegian speaker

What We Offer
At Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuing to develop. Therefore, we offer you the opportunity to create an individual training plan, where we cover both study materials and the certifications themselves. During your development, we will match your competence with the right assignments as you advance.