Vacant job

Are you a student with a burning interest in technology, particularly within networking? Would you also describe yourself as a social person who enjoys having multiple points of contact, while being independent and loving to solve problems? Then this might be the job for you!

About the role

Sweden is Tele2's largest market with a long history of innovation. With Tele2's strong brand portfolio and leading fixed and mobile networks, their Swedish consumer business is positioned to deliver sustainable growth in the next phase of convergence between fixed and mobile.

We are now looking for 2 motivated students who want to be part of Tele2's growth journey. As service personnel within the NOC (Network Operations Center), you will monitor and support Tele2's network. The support team is responsible for monitoring the mobile and fixed network 24/7, 365 days a year. The NOC is the hub of the network and is also responsible for coordinating troubleshooting and disseminating information both internally and externally. Your task will be to work together with Tele2's support groups to ensure customers have a stable and functioning network.

You will receive

• A unique opportunity to get your foot in the door and develop with one of Sweden's leading players in networking! Several of Academic Work's students have eventually been offered employment at Tele2.
• Work for a company that places great responsibility on its employees and cherishes its unique culture and diversity!
• An educational and varied role, with good opportunities for development and long-term prospects at Tele2!

As a consultant for Academic Work, we offer great opportunities for you to grow professionally, build your network, and create valuable contacts for the future. Read more about our consulting offer.

Responsibilities

• Handle incidents by analyzing incoming alarms from various monitoring systems.
• Perform analysis work aimed at preventing potential service-disrupting problems and finding suitable solutions.
• Escalate to internal and/or external parties when an incident cannot be resolved using the NOC's available systems and troubleshooting processes.
• Inform Tele2's customers and other stakeholders about the current network status.
• Support field technicians during ongoing troubleshooting and planned work in the network.
• Contribute to improved work processes and routines to further increase customer satisfaction.

We are looking for you who

• Communicate fluently in Swedish and English, both verbally and in writing – as both languages are used in daily work.
• Are a student until the turn of the year 2027/2028 or longer.
• Are studying a technical education.
• Have previous experience working in some form of service role.
• Have good computer skills and a strong interest in technology.
• Are flexible and open to working varying hours, including day, evening, night, and weekends.

It is an advantage if you have:

• Experience from a similar role.
• Studied a networking course and hold certifications such as CCNA, Cisco, or similar.

To succeed in the role, you have the following personal qualities:

• Service-oriented.
• Independent.
• Collaborative.
• Structured.

Other information

Shift requirements: Available for 1 shift Monday–Friday and 1 shift during the weekend. This does not mean you will always be scheduled for all shifts, but the requirement is that you can be available for two shifts during these days.

Our recruitment process

This recruitment process is handled by Academic Work, and our client's wish is that all questions regarding the position be sent to Academic Work.

We apply continuous selection and will remove the ad once enough candidates have reached the final stage of the recruitment process. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to identify the candidate with the highest potential for the role and to promote equality, diversity, and a fair recruitment process.