Vacant job

Do you enjoy service, technology, and interacting with people?

Do you want to work in a varied, customer-focused role where you can combine technical interest with world-class service? Then this could be the role for you! We are currently looking for a support specialist who wants to be an important part of our daily service delivery and contribute to satisfied customers – every day.

Who are we?

Coor is a stable and secure employer with a warm, inclusive culture where the individual is at the center. With us, there are great opportunities to develop, try new things, and grow in your role.

We are an innovative company with high ambitions and a clear goal: to deliver high-quality service in everything we do – both to our customers and to each other.

What will you be working on?

As a support specialist, you will handle incoming cases regarding mobile telephony for several customers and serve as an important link between the customer and the business. The work is conducted via telephone, case management systems, and face-to-face interactions.

You will work closely with your colleagues but also enjoy taking personal responsibility when the situation requires it.

The work is based at our main workplace in Västerås, and the role also involves travel to Ludvika.

Your main tasks include:

• Receiving and handling incoming cases in a professional and service-oriented manner
• Following up on cases and providing feedback to the customer according to applicable SLAs
• Providing technical support for mobile telephony and printers
• Daily administration and problem-solving in a high and varied pace
• Contributing with improvement suggestions to develop our service and working methods

Who are you?

We are looking for someone who enjoys helping others and gains energy from solving problems in everyday life. You are technically curious, work in a structured manner, and find it easy to build trust when meeting customers. You thrive in a role with a varied pace, many contact points, and workdays that rarely look the same. You are flexible, stress-resistant, and take responsibility for your tasks – both independently and together with colleagues.

We are looking for someone who has:

• Experience with mobile telephony and/or other service work within the service industry, where you are used to working close to the customer and delivering high-quality service
• Very good skills in Swedish and English, both spoken and written
• Experience working in case management systems and the ability to handle several parallel cases simultaneously
• Driver's license B is an asset

About the position

• Employment type: Permanent employment
• Employment level: 100%
• Working hours: Monday-Friday, office hours
• Start date: As agreed
• Probation period: 6 months

To ensure a fair and accurate recruitment process, we use personality tests and may conduct background checks prior to employment.

Additional information

For questions, please contact: [email protected]

We handle applications on an ongoing basis, and the position may be filled before the final application date. We process personal data in accordance with GDPR, accept applications only via our recruitment system, and make all selection decisions through human assessment.

We look forward to your application!

Solicitations from ad sales agencies and recruitment firms in connection with this recruitment process are kindly declined.

At Coor, we meet each other with curiosity and warmth. Here, people with different personalities, backgrounds, and talents work together. Coor is service; we take care of our customers' properties, cook food, clean, welcome guests, deliver mail, and manage all the hundreds of Facility Management services required for a workplace or property to function at its best.

Our common mission is to create the best working environments in the Nordics – smart, sustainable, and filled with joy, for both our customers and ourselves. Together, we create value by performing, leading, and optimizing our customers' service operations so they can focus on what they do best. We take care of the rest.

Through our warm culture and strong collaboration, we have more fun and create more value for our customers. We see this every day. That is why we are one of the leading companies in Facility Management in the Nordics.