Vacant job

Do you want to be the face of a dynamic and multicultural environment where service, structure, and communication are at the center?

As a Quality Coordinator at Cabonline Region West, you play a key role in creating a positive experience for our drivers and partners – every day. Through close collaboration with colleagues and a professional approach, you contribute to building trust, creating structure, and developing our working methods to ensure high quality in the operation.

In this role, you are a central function in the team and work closely with colleagues in areas such as driver service, quality, and support. You are often one of the first contacts our drivers or customers have with us, making your role both important and significant. You enjoy creating structure and order while being able to quickly shift focus when new issues arise.

Your main responsibilities

• Be a central contact point for drivers, carriers, and internal functions in daily operations

• Follow up on delivery and quality in the operation and contribute to improvement work

• Coordinate and support operational activities related to driver operations

• Work with follow-up, case management, and administration related to the operation

• Ensure that information is communicated clearly and effectively to drivers and partners

• Contribute to structure, development of working methods, and good collaboration between different parts of the organization

• Support the operation in various operational and administrative matters as needed

You will report to Area Manager Dennis Isic and work from Cabonline's office in Gothenburg.

Your profile

We prefer that you have experience in an administrative or coordinating role with a lot of contact with people. You have a natural sense of service, good communication skills, and thrive in a role where you can be the spider in the web.

You are self-driven, structured, and ensure that things get done – while also interacting with others in a professional and positive manner.

To succeed in the role, you need to:

• Have good administrative skills and experience in case management or customer service

• Be able to handle multiple tasks simultaneously while maintaining quality

• Have good ability to express yourself verbally and in writing in Swedish and English (additional languages are a plus)

• Have good computer skills, especially in the Office suite and preferably experience with CRM systems

• Hold a Category B driving license (preferred)

Preferred qualifications

It is a plus if you also have:

• Experience working in a multicultural environment or industry

• Experience in data analysis and monitoring of operational data

• Good experience working with Excel and other parts of the Office suite

• Experience with BI tools, such as Looker or similar analysis tools

• Experience from the transport, taxi, or logistics industry

About Cabonline

Group Cabonline is the leading taxi company in the Nordics with approximately 2,200 affiliated carriers and about 4,000 cars in Sweden, Norway, and Finland. Within Cabonline, there are several well-known brands such as Sverigetaxi, TaxiKurir, Taxi Skåne, TOPCAB, Umeå Taxi, Norgestaxi, Fixu Taxi, Kovanen, and Flygtaxi. Cabonline offers safe and accessible mobility for the public sector, businesses, and private travelers. Through Cabonline, carriers gain access to attractive customer agreements, support from industry-leading technology development, and benefit from economies of scale, efficient service, and a shared infrastructure. The group had a turnover of approximately 4.7 billion SEK in 2024. For more information: www.cabonlinegroup.com

What happens now?

The position is a permanent full-time employment located at Cabonline's office in Gothenburg. If you think this sounds like something for you – send in your CV. Selection is ongoing, so please send your application as soon as possible. The last application date is April 4.

If you have questions about the role, please contact Area Manager Dennis Isic at [email protected].

We look forward to hearing from you!