Vacant job

We are now looking for a Customer Service Manager with personnel responsibility and leadership of the customer service team at Parkman, where customer service is the heart of the business and a central part of their continued development. This is a managerial role where you combine operational presence with driving the customer service function forward. You will have a broad responsibility where you work closely with customer dialogue and improvements that strengthen the customer experience in the long term.

What do we offer?

In this role, you will have overall responsibility for customer service work in an organization where everyday operations and development go hand in hand. You will be part of an engaged team that works closely with the business and together drives development, quality, and positive customer interactions.

We offer, among other things:

• A role where you lead the customer service team and ensure a personal and professional customer experience.
• You report directly to the COO
• You drive and decide on priorities in the customer service function
• Opportunity to work with data-driven methods and system support
• A warm and unpretentious culture characterized by engagement, responsibility, and care
• You are responsible for developing the team's working methods, quality, and results

“Parkman was founded in 2010 with a vision to offer a more personal and service-oriented alternative in the parking industry, which laid the foundation for what Parkman is today. Since then, Parkman has rapidly expanded and established itself as a leading player in the Swedish market. By offering the market-leading camera-based parking system Autopay, Parkman is now leading the development of tomorrow's parking solutions.”

Who are we looking for?

We are looking for someone with a background in customer service who thrives in a role where you can combine leadership with operational responsibility. You are used to being close to customer dialogue and are confident in leading, supporting, and developing both people and working methods. You dare to challenge the established and take the initiative to test new methods, processes, and ways of working.

Requirements and qualifications:

• Experience working in customer service via phone, email, and other channels
• Familiarity with monitoring KPIs such as customer satisfaction, quality, response times, and efficiency
• Experience in operational leadership, team responsibility, or coordinating functions
• Good understanding of data-driven working methods, analysis, and continuous follow-up

• Very good knowledge of Swedish and English, both spoken and written

Experience from complex customer service organizations and participation in change initiatives, such as system changes, new tools, contact center solutions and contract management is an advantage.

You are unpretentious, energetic, and confident in your leadership. You create structure in everyday life and motivate employees even when circumstances change. You help the team maintain direction in a dynamic environment and contribute to a positive, caring, and professional work climate. You are flexible and communicative, and you lead through presence and action.

What does the role entail?

The role entails overall responsibility for the customer service function and its continued development. You have personnel responsibility and lead the team by being close to the business, coaching in daily work, and driving development initiatives that improve working methods, system support, and quality.

With tasks that include:

• Overall responsibility for daily customer service operations
• Operational leadership and development of employees
• Monitoring customer satisfaction, quality, and internal processes
• Working with CRM, statistics, and reporting
• Driving improvement and development initiatives that strengthen the customer experience

At the end of the recruitment process, a background check will be conducted based on publicly available information. All information is treated strictly confidential.

Interested? Please submit your application as soon as possible as selection is ongoing. Feel free to reach out to the responsible recruiter Sarah Lindgren with any questions.

About 2Complete

Security and trust are the goals of 2Complete's recruitment process. This is achieved through close and personal collaboration with the clients who have chosen us as their recruitment partner. Our passion for getting people into work and placing the right person in the right context in working life drives us forward.

2Complete Group and all its subsidiaries are authorized members of the Competence Companies, Almega, and the Swedish Enterprise and have been since 2011.

2Complete Group is a Gazelle winner 2022, an award given to Sweden's fastest-growing companies.