Vacant job

Every year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We disburse approximately 260 billion SEK each year. These are the tax funds we manage. It is a significant responsibility. Therefore, we take the time to understand each case, follow laws and regulations, inform and guide, care, and show compassion. This is a job for those who want to take responsibility. Welcome to the Swedish Social Insurance Agency.

Our workplace is characterized by collaboration, helpfulness, and a good working environment. We have high competence with an unpretentious and trusting culture. As an employee with us, you have the opportunity to combine office work with flexible hours and remote work to some extent.

Case Management, Customer Contact, and Teamwork

As a social insurance officer, you have an important mission: to help citizens so that the right person receives the right compensation at the right time. You provide individuals with the means to have an overview and feel secure in all contacts with the Swedish Social Insurance Agency. Each individual has a unique situation that needs to be met based on their specific needs. In your work, you are responsible for conducting investigations based on applicable regulations. You calculate and make decisions regarding compensation when applicable. You have daily contact with applicants and insured individuals primarily via phone but also in writing. Part of your job involves answering incoming calls where you identify needs and provide general and specific information. Your work also includes informing and providing support in our self-service solutions. The position involves handling confidential information, which places high demands on proper management. Therefore, it is important that you, who will work with us, have a strong sense of security.

Within parental insurance, you will handle parental benefits, temporary parental benefits, and determine the income on which the compensation is based. The processing takes place in an automated system as the application process often occurs via the web. Through the system, cases that need to be supplemented or further processed before a decision is assigned. Your processing may depend on external actors such as employers, schools, and authorities. The work is performed independently with the support of active teamwork.

The position involves being scheduled in customer service to some extent. Here, you will answer questions and process cases from calling customers.

We are looking for someone who

• has a high school diploma or equivalent experience and qualifications
• is service-oriented
• has a systematic and meticulous work approach
• is stable and can maintain energy even in stressful situations
• is results-oriented and wants to achieve set goals
• collaborates effectively with others to reach common goals
• has good communication skills, both verbally and in writing
• can handle IT systems in effective workflows.

It is a merit if you have

• a solution-focused and flexible approach
• experience working with customer meetings in a fast-paced and varied environment, preferably in telephony
• experience in a results- and goal-oriented organization
• worked with case management where you have made decisions affecting individuals
• experience in providing information to customers based on guidelines or current legislation
• very good ability to communicate in Swedish, both spoken and written
• good ability to communicate in English
• experience in interpreting, calculating, and compiling figures according to established templates.

We place great importance on your personal qualities.

Other

A number of positions, permanent, full-time, with start date by agreement. A probationary period may be applicable. In accordance with the Swedish Social Insurance Agency's security guidelines, background checks will be conducted in this recruitment. Opportunities for remote work exist if the work allows. In this recruitment, psychological tests may be used as part of the selection process. Place of employment: Karlshamn.

Contact Persons

Manager: Ingela Pojkas, 010-118 32 31 (for questions about the position). HR Specialist: Maja Paulsson, [email protected], 010-113 44 86 (for questions about the recruitment process). ST: Lidija Obradovic, 010-112 23 79, Saco-S: Daria Memetovic, 010-118 40 78, Seko: Johanna Grundström, 010-115 30 44.

Application

Welcome with your application no later than Monday, April 6, 2026. Please upload your diploma, grades, and certificates along with your application.

If you have protected personal information or no access to BankID, please call the HR specialist mentioned in the ad for assistance in submitting your application.