Vacant job

Shape the future of mobility with Hedin Automotive As one of Europe's leading players in the mobility industry, we like to say that we have something for everyone. But there is really only one thing that matters: we have something for you.

You now have the opportunity to become part of our team in the role of Claims Advisor at our facility in Helsingborg. With our breadth, experience, and market-leading position, we offer you something more. More challenges. More responsibility. More security. More collaboration. More development. More opportunities. More joy. More for you, simply put.

About the role As a Claims Advisor, you will staff the customer reception in the Body Shop where you will work with Ford, MG, and Kia. You will be responsible for receiving customers and their vehicles and explaining various repair solutions and measures. In this role, you will often handle multiple tasks simultaneously, from customer contact to damage calculations and insurance matters.

Responsibilities 

• Register vehicles

• Coordinate transport solutions

• Keep the customer updated throughout the repair process

• Ensure that work is planned and distributed efficiently among the technicians

• Time and cost estimate repairs and ensure that all work orders and customer information are correctly documented

• Manage dialogue with insurance companies

Key competencies/abilities: 

• Solution-oriented with the ability to find the best solutions for the customer

• Goal and results-oriented

• Ability to handle multiple tasks simultaneously and meet deadlines

• Well-versed in insurance regulations

• Good computer and phone skills 

• Proficient in Swedish and English, both spoken and written 

• Valid driver's license (B) 

As a person, you are  You have a strong sense of service where the customer's best interest is the focus. Your ability to plan and organize work effectively is crucial to ensure that both quality and deadlines are maintained. You have a natural ability to communicate clearly with customers, colleagues, and insurance companies, making you a reliable contact throughout the repair process.

Why work with us? As an employer, we excel at valuing driven and engaged employees. With us, there are many career paths to choose from – our approach is that individuals with the right potential should be able to grow with us. When you grow with us as an employee, we also grow as a company. We are responsible and ensure fair and just employment conditions, and all operations are covered by collective agreements. We care about our employees and see a long-term and sustainable working life as a strong competitive advantage.

We offer a wide range of benefits such as advance vacation, extra parental pay, and a generous wellness allowance to promote our employees' health. Read more on our website www.hedinbil.se