Vacant job

Gardena's Nordic support organization is now looking for reinforcement for the upcoming season. With us, you will be part of a dedicated team that works daily to provide high-quality support to both end consumers and retailers throughout the Nordic region. We work at a fast pace where flexibility, collaboration, and customer focus are central. Here, you will have the opportunity to develop in a role that combines customer contact, administration, and light technical support, where your contribution makes a concrete difference for both our customers and our internal teams.

About the role

In this role, you will work with incoming cases via our case management system Zendesk. You will provide quick, accurate, and service-oriented support to both end consumers and retailers via email. Tasks include basic product and technical support, warranty administration, credits, and handling and shipping of spare parts. You will also support the regular support team by taking over and completing simpler cases. This is a seasonal position from April to August, with a desired start date of April 7.

About you

We believe you have:

• Experience in customer service in some form
• Good digital skills and confidence in working with multiple systems
• Basic knowledge of Microsoft Office
• Fluent Swedish and English in both spoken and written form

Even though it is not crucial for success in the role, we view it positively if you have a technical interest. It is also an advantage if you speak Finnish as we also handle cases from customers in the Finnish market.

Personal qualities

We are looking for someone with a strong customer and service mindset who thrives in a changing, sometimes hectic environment. You need to be self-driven and proactive, as not all answers are always available. The role requires a very good ability to express yourself in writing to maintain good communication with our customers and retailers. You are flexible, curious, and can easily switch between different tasks and systems. You are driven by helping others and delivering a positive customer experience in every interaction.

What we offer

You will work in an engaged and inclusive support organization where you have the opportunity to develop both administrative and customer-oriented skills. You will be close to the business, work with experienced colleagues, and become an important part of a Nordic support function where collaboration and customer focus are central. The role provides you with valuable experience in service, administration, and product support, and is suitable for both those who want to further develop in customer support or those who are at the beginning of their career.

Your application

Can you see yourself in this role? Then send in your application! Selection is ongoing.

Please note that we do not accept applications via email due to GDPR.

If you have questions about the process, please contact:

Recruiter: Jonathan Olsson – [email protected]