We Show the Way When Life Changes

In our work, we encounter both life and death. Being there when life takes a new turn with grief and uncertainty is an important task. It requires courage. We guide and support people in situations when life can be at its hardest. Through our way of being and acting, with security, care, and guidance, we are there to create the finest farewell. A last personal goodbye.

Fonus Contact Center is largely the face of the company towards its customers, where you as customer support play an important role. We support the company's two major operations; Sweden's market-leading funeral agency and Sweden's largest family law practice.

A Job Close to Life and Death.

About the Role

We are now looking for summer substitutes with the possibility to work extra during both spring and autumn, you should be available for full-time work between weeks 25–33. You will work at our office in Kalmar, which is an open, familiar, and warm environment where about 50 employees sit in a modern office landscape. We are driven by business acumen, development, and a customer focus.

Your workday consists of helping our customers with appointment bookings primarily via incoming and outgoing calls and assisting with other types of funeral-related questions, such as registrations for memorial services. The work is done with phone and computer as the main tools. There is also chat and email contact with our customers.

We believe that diversity creates a better workplace and a better team, and that our employees want to grow in a culture where we together take responsibility for our own and the company's development. With us, you will have the opportunity to become part of a community and develop in a modern and value-driven company together with engaged and attentive colleagues.

Our opening hours are 7 AM to 10 PM Monday to Friday and 8 AM to 10 PM Saturday to Sunday and public holidays.

Who We Are Looking For

We always focus on the needs and wishes of the customer. This means that you need to have a strong commitment to the customer and be confident in meeting people with care and understanding. We always work to develop and improve, and therefore we believe that you are curious about others' perspectives, proactive, enjoy changing things for the better, and take your own initiatives for development. You thrive in working independently, while also being a team player who wants to develop and help others.

What You Bring

• Good system skills
• Good knowledge of Swedish and English

At Fonus Contact Center, we strive for diversity among employees regarding gender, age, and cultural/ethnic background.

How to Apply

The application deadline is March 13, but since we review applications and call for interviews continuously, the position may be filled before this date. We apply psychological tests.

If you want to know more about the role or our operations, do not hesitate to contact Emma Roback, Team Leader for Customer Support in the Funeral Business Area, at 073-055 1561.

We look forward to your application!