Vacant job

voco® Stockholm – Kista is located in the business-dense Kista area of Stockholm and offers an exciting stay for both business and leisure travelers. With 201 rooms, a spacious restaurant, five meeting rooms, and a fitness and wellness area, we strive to provide our guests with a personal and memorable hotel experience. The hotel is part of IHG, one of the world's largest hotel chains, and is operated by the Latvian hotel operator Mogotel Hotel Group. Together, they opened the first voco in the Nordics on September 2, 2024.

As we are in a growth phase, we are looking for a Front Office Supervisor focused on Guest Experience. This is a full-time position that begins with a probationary period, which includes day and evening shifts as well as weekends.

As a Front Office Supervisor at voco® Stockholm – Kista, you will be part of our Front Office team and are responsible for ensuring a first-class and memorable guest experience. As a Supervisor, you are expected to lead and inspire your colleagues towards set goals. To succeed in this role, you need to be self-driven, proactive, and solution-oriented.

In addition to everyday reception duties, you will be responsible for:

• Guiding the reception team to ensure a high service experience according to brand guidelines.
• Responding to guest reviews across all our channels and actively following up on guest complaints quickly and effectively while identifying problem areas.
• Being a key person in managing our guests and IHG One Rewards® members. Ensuring their specific needs and preferences are met in consultation with other departments.
• Supporting onboarding and training by contributing inspiration and expertise in guest relations and experience matters.
• In consultation with the MOD (Manager on Duty), leading and making decisions for the hotel during your working weekends.

Qualifications:

• Experience working in hotel reception is required, preferably in a leadership role
• Good communication skills in Swedish and English; additional language skills are an advantage
• A genuine interest in building relationships and inspiring others
• Experience in problem-solving with a focus on guest satisfaction
• Previous experience within an international hotel chain is an advantage
• Previous experience with Opera PMS is an advantage

We offer

• A dynamic and inspiring work environment
• Opportunities for further development within Mogotel Hotel Group and IHG
• A workplace that values sustainability and care for both guests and staff
• Wellness allowance
• Collective agreement (HRF/Visita) - a given for us!

Do you recognize yourself in the ad and want to be part of our growth journey? Interviews are ongoing, so please send your application with CV to [email protected]

Employee personal data is processed in accordance with Mogotel Kista's privacy policy, which you can read more about below; https://www.mogotel.com/en/privacy-policy