Welcome to Sundsvall Municipality!

Sundsvall Municipality is one of Northern Sweden's largest employers with around 8,000 employees and over 300 professions. Together, we fulfill one of the most important missions in society – to create benefit and value for residents, businesses, and future generations. Regardless of the activity, we work towards the same goal: to be a great place to live, work, and thrive.

We are currently in an exciting phase of development. We are a pioneer in digital development and artificial intelligence, leading the work to create smart solutions for the future public sector.

Sundsvall plays a central role in the green transition in northern Sweden. We believe that the right places for this transition are here. As a municipality, we are preparing to grow by preparing land, creating new educational opportunities, marketing the municipality, and welcoming new residents from around the world.

Your new workplace

With us, you get a unique opportunity to start your career in an environment where courage, innovation, and collaboration are at the center.

We actively work to create a modern, sustainable, and future-proof IT support that benefits both employees and residents.

We share our knowledge, collaborate with other municipalities and authorities, and set high standards for the industry to drive development forward. Our investment in digitization has made us Sweden's digitization municipality in 2021, and in 2024 our IT manager was named CIO of the Year by Dagens Industri.

We have begun a journey towards a future where first-class service comes through a good working environment, automation, and scalable deliveries.

As part of our team, you will have the opportunity to grow, learn from experienced colleagues, and work with exciting technology in an organization that truly invests in the future. Sundsvall Municipality is now looking for an engaged and curious escalation technician for second-line support who wants to contribute to our IT operations and digital development.

Your contribution as an Escalation Technician

As an escalation technician, you will be an important part of our team and primarily work with second-line support focusing on incident management of IT technical problems and cases.

Your role includes:

• Troubleshooting and resolving incoming IT cases from the municipality's employees.
• Participating in development and improvement work.
• Being the spider in the web during ongoing IT incidents.
• Contributing to the development and further development of automation solutions.

Your skills and experience

We are looking for someone who:

• Has a high school education in IT or equivalent professional experience deemed comparable.
• Has experience in IT support and working in ITIL-based processes.
• Has an interest in troubleshooting and problem-solving within IT environments.
• Has good knowledge of Swedish in both spoken and written form and can also express themselves well in English, both orally and in writing.

Desirable knowledge and experience:

• Professional experience from technical support, service desk, or IT operations, preferably from second-line support.
• Basic knowledge of Windows environments, networks, or client management.
• Knowledge of ITIL, incident, and problem management.

As a person, we are looking for someone who is self-driven and has the ability to structure and drive their work towards the best possible solution. Furthermore, you have a flexible approach and a good ability to prioritize.

Since the work involves close collaboration with others in the team, we see that you are attentive and accommodating, and that you always prioritize service when handling cases. Finally, you have a strong drive to solve the problems you face and think creatively about how to achieve the best solutions. - We place great emphasis on personal suitability!

Warm welcome with your application!

About the recruitment process

Employment with us means placement in a security class. A security review with a background check according to the Security Protection Act (2018:585) may therefore be conducted before a decision on employment. For some of our tasks in security class, Swedish citizenship is required.

Good to know

Are you interested in reading more about Sundsvall? Click on www.sundsvall.se (http://www.sundsvall.se) or if you are interested in what it would be like to live and work in Sundsvall, you can read more on.

We strive for a drug-free work environment and drug testing may occur upon hiring new staff. We apply smoke-free working hours.

In Sundsvall Municipality, we appreciate diversity and welcome employees from different backgrounds. We value the benefits that gender balance and diversity bring to our operations and work to ensure that our workplaces are accessible to all.

To ensure the quality of the recruitment process and enable good communication with our applicants, we ask you to apply for the position through the link in this ad.

If you are also interested in working as emergency service personnel on standby/part-time firefighter, click on the link:

We kindly decline all offers of advertising and recruitment assistance in connection with this ad.