Vacant job

Do you want to work for a leading communications company that offers great opportunities for development? Now you have the chance to start your career in administration and customer service at Telia in Luleå.

About the position

This is a full-time consulting assignment lasting 12 months. You will be employed by Bravura and work as a consultant at Telia. There are good opportunities for extending the assignment as well as for permanent recruitment to Telia.

The assignment period will serve as a mutual trial period where you, as a consultant, have the same security as an employee. For those who are new to the job market, consulting assignments are a great way to test different roles, make contacts, and build a competitive CV.

About the company

Telia Company is a communications company within IT and telecommunications. They help businesses and individuals communicate in a simple, efficient, and environmentally friendly way. Sweden has a world-class broadband infrastructure with well-developed fiber networks, and Telia is currently modernizing the entire mobile network with enhanced 4G and 5G. With approximately 21,000 employees in seven countries, including 4,700 colleagues in Sweden, Telia offers the best connectivity in the best networks and continues to invest for a more digital and sustainable society.

Digitalization has connected people and allows us to talk, listen, watch, read, and express opinions, almost wherever we are in the world. Nations, businesses, and individuals meet across borders and continents, around the clock and throughout the year. Telia Company provides the foundations of the digital society that are crucial for creating a better future.

Welcome to Telia, better networks, better experiences!

Job responsibilities

As an order administrator, you will work with order placement and registration in multiple systems. You will resolve and manage a wide variety of orders for private customers. You will also handle misregistrations and deviations, where your task is to ensure that the case is resolved and that the relevant parties are informed. The role includes contact with both your colleagues and customers. You will belong to a department with both new and experienced colleagues in the same role, and together you will work to find good solutions and ensure satisfied customers.

In the first weeks of your employment, you will be offered an introduction and training. After that, you will have continuous dialogue with your immediate manager at Telia and Bravura. You will receive support in your daily work to take the next step in your development and gain knowledge in additional areas of expertise. Depending on your development and interests, there are good opportunities to further develop your career within Telia.

Telia offers a modern and flexible workplace with opportunities to work from home once you become self-sufficient in your role.

• Administer orders, misregistrations, and deviations

• Support cases via phone and chat

• Collaborate with colleagues to meet customer needs

Education, experience, and personal qualities

• Completed high school education

• You speak and write fluently in Swedish and English

• Experience in administration/customer service is an advantage

In the role of order administrator, it is important that you show great commitment to providing good service and ensuring customer satisfaction. You have a good ability to communicate verbally and in writing as you handle many different contact points. The role requires you to take initiative and have the ability to adapt to different situations and varying tasks. You will be part of a team where it is important to care for each other, so we see you as a team player who thrives in collaboration with others.

Other information

Start: February 24Location: LuleåSalary: According to agreement

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with ongoing selection, which means that we will remove the advertisement when enough candidates have applied. If you are shortlisted for the position, we will contact you for an initial phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

If you have questions about the position or your application, please feel free to contact our support by emailing [email protected] or calling 010-171 47 10, and we will assist you. Please specify which position you are inquiring about. We recommend that you submit your application promptly as we conduct ongoing selection.

Welcome with your application!

The last application date is 2025-02-02.