Vacant job

Do you thrive in a social and service-oriented environment? Are you an initiative-taking person who drives and engages in your work? Länstrafiken in Norrbotten AB is now looking for travel administrators for their service desk in central Luleå, starting immediately!

About the position

This is a full-time consulting assignment lasting for 2 months. You will be employed by Bravura and work as a consultant at Länstrafiken in Norrbotten AB, with opportunities for extension of the assignment.

The assignment period will be a mutual trial period where you as a consultant have the same security as an employee. For those new to the job market, consulting assignments are a great way to test various roles, build contacts, and create a competitive CV. Read more about what it means to be a consultant on Bravura's website.

About the company

Public transport is an exciting industry in constant change! At our workplace, there is a wide range of different professions working together for excellent public transport in our region. Länstrafiken's mission is to operate and develop public transport within Norrbotten County. The operations include general public transport by bus as well as service trips, which include transport services and medical trips. The transport is carried out together with contracted companies that perform the journeys. We who work at Länstrafiken Norrbotten are the ones who plan and administer public transport.

Our vision is “Länstrafiken in Norrbotten drives sustainable public transport that provides high accessibility, is easy to use, and has high quality.” This means that we aim to offer our travelers an accessible, simple, and safe journey in their everyday lives with the best possible transport services, while conducting public transport with care for our travelers and our environment.

Job responsibilities

In the role of travel administrator/service desk, you are a key player in ensuring high customer satisfaction and delivering first-class service. Together with your colleague, you are responsible for providing support and guidance to customers who need to replace their old bus cards with new ones, while also informing them about Länstrafiken's digital solutions, such as their app environment.

By offering relevant and clear information, you help customers simplify and digitize their travel within public transport. In addition, you answer questions related to departures, buses, and other travel inquiries to ensure a smooth and positive experience for travelers.

The workplace is at a front desk at the bus station in Luleå, where you work in a service-oriented environment with direct contact with customers.

Your job responsibilities will include:

• Replacing old bus cards with new bus cards

• Informing and guiding in the app environment

• Answering questions and inquiries related to public transport and Länstrafiken's operations

Education, experience, and personal qualities

• Good data and system skills

• Service experience from e.g. café, hotel, or similar

• Fluent in Swedish, good knowledge of English

• Experience in customer service is an advantage

To thrive and succeed in this role, it is important that you are an outgoing and social person with a natural ability to create contact and build relationships. You enjoy meeting people and see each interaction as an opportunity to make a positive impression. Your strong sense of service drives you to always strive to help in the best way, and you are not afraid to take initiative or start dialogues. You are open to feedback and see it as a valuable opportunity to develop and improve in your role. Additionally, you are driven by achieving goals and delivering high quality, which means you approach tasks with commitment and enthusiasm.

Other information

Start: Beginning of FebruaryLocation: LuleåSalary: According to agreement

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with ongoing selection, which means we will remove the advertisement when enough candidates have applied. If you are selected for the position, we will contact you for an initial phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

If you have questions about the position or your application, please feel free to contact our support by emailing [email protected] or calling 010-171 47 10 for assistance. Please specify which position you are inquiring about. We recommend that you submit your application promptly as we conduct ongoing selection.

Welcome with your application!

The last application date is 2025-01-24.