Vacant job

GARO is a company that develops and manufactures innovative products and systems for electrical installations and electric vehicle charging under its own brand. With a focus on user-friendliness, sustainability, and design, GARO takes a clear overall responsibility. The group has approximately 430 employees with operational activities in Sweden, Norway, Finland, Ireland, Poland, the United Kingdom, and Germany. The headquarters is located in Gnosjö, Sweden. Production units are located in Sweden and Poland. GARO is listed on Nasdaq Stockholm OMX, Small Cap. The business idea is to "develop profitable comprehensive solutions with a focus on innovation, sustainability, and design."

Become our Sherlock Holmes for charging stations – with customer service as your superpower

Are you the person that people call when the coffee machine breaks down, the computer freezes, or someone needs to be reassured with a calm "we'll solve this"? Then you are our person! Here, you become the hero after the purchase - the one who makes technology understandable, meets the customer with calmness and clarity, and guides them from problem to solution.

About the Role.

As After Sales / Technical Support, you will take over after the purchase and ensure that our customers have a safe, smooth, and positive experience. You will work with customer dialogues via phone, email, and digital channels, where you guide, troubleshoot, and assist our users when they need support.

The role suits you if you are comfortable in conversations in both Swedish and English, enjoy building relationships, and appreciate the variation of solving technical issues one moment and explaining something complex in a simple and calm way the next. You do not need to be an engineer – it is enough that you have technical understanding or a curiosity that allows you to learn quickly.

You will:

• Receive customers via phone, email, and digital channels - with a calm, clear, and service-oriented approach.
• Troubleshoot remotely and guide the customer step by step (a bit like a technical Sherlock Holmes).
• Handle complaints and product issues with precision and sensitivity.
• Be the link between the customer and development - and sometimes our star at fairs and training sessions.

You are:

• The person others naturally ask for help because you instill calm and security.
• Comfortable in conversation and communication - both in Swedish and English.
• A problem solver who uses both manuals and creative thinking depending on the situation.
• Good at explaining complex things so that everyone understands.
• Service-oriented, responsible, and good at creating positive customer relationships even when the situation is challenging.

You get:

A role where you really make a difference. You get a job where you use both your brain and your heart, where you become an important part of a team that supports each other and has fun together. You will have the opportunity to influence how we develop our digital support and how we improve the customer experience over time. You will work in a company that invests in the future of charging solutions – a rapidly growing area where you have the opportunity to grow with it.

Location: Gnosjö

Extent: Full-time

Start: By agreement

Does this sound like the right challenge for you? Please send in your application as soon as possible – selection is ongoing, and we look forward to getting to know you.

In this recruitment, GARO collaborates with FSK.

The responsible recruiter is P-A Karlsson – [email protected]

To apply for the position, visit www.fskgroup.se (www.fskgroup.se)

We are FSK, the Generator – a company that drives development and growth through our three business areas, Talent, Brand, and Growth.

Talent - We help forward-leaning companies find the right people, especially in Management, Sales, and Marketing.

Brand - We strengthen brands through Employer Branding and Business Branding, an important area for all companies.

Growth - We create inspiring and challenging training that develops companies for the future.