Vacant job

Are you a person who breathes service and wants to take ownership of our customers' incoming inquiries? Do you want to develop in communication, sales, and customer interaction – together with an engaged team? Then this could be the role for you! As a customer service representative at Transcom, you will work on the Tele2 assignment and become an important part of the customer's experience. Here you will have the opportunity to grow, take responsibility, and make a difference – every day.

This is what you get with us:

At Transcom, you will have the chance to develop both professionally and personally. Many of our leaders started their journey in customer service, and we invest heavily in internal development.

In addition to this, we offer you:

• Paid training and introduction program
• Permanent employment with a 6-month probationary period
• Employment rate: 80%, training 100%
• Fixed base salary with good bonus opportunities
• Collective agreement: Call/Contact Center and Market Research Companies
• Wellness allowance
• Rikskortet – advantageous food purchases
• Opportunity for favorable bike leasing through Bikelease
• Contribution for terminal glasses – we care about your vision
• Career opportunities in a global company

Become a part of Transcom as a customer service representative for Tele2!

In this role, you will handle incoming calls from Tele2's customers. You will work to provide professional service, understand the customer's needs, and offer relevant solutions through upselling. At Transcom, we work together – you will have great responsibility, but you will never be alone.

In this role, you will:

• Handle incoming customer inquiries via phone
• Work with needs analysis to match the right service to the right customer
• Contribute to high customer satisfaction through top-class service
• Work with personal sales in customer dialogue
• Take personal responsibility, with clear routines and strong support from the team and leaders

We are looking for someone who:

You thrive in meeting people and are motivated to provide good service and create value for the customer. You are curious, engaged, and want to develop in your role.

To succeed in this role, we see that you:

• Speak and write Swedish fluently
• Speak and write English fluently
• Are open, service-oriented, and willing to learn
• Have an interest in sales and customer service
• Previous experience in customer service and/or sales is a merit, but not a requirement – we place great importance on your personality and willingness to develop.
• You must hold a high school diploma

Working hours and employment conditions

Weekdays: 07:45–19:15, Saturdays: 08:45–15:15. Sundays: Closed

Next steps in the recruitment process:

You do not need to submit a CV. This is a spontaneous application. After you submit your application, you will receive an email with tests that constitute the first step in the selection process before an invitation to an interview is made.

This is life at Transcom

Transcom is a global specialist in customer service and customer satisfaction, with 30,000+ customer experience specialists in 29 countries and over 90 locations worldwide. We deliver services in 33 languages and are driven by innovation and a people-centered culture. At Transcom, we are committed – to our customers and to each other. Here you are included, just as you are, from day one.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.