Vacant job

Job Description & Offer

Do you want to work in a role where you can combine technology, service, and problem-solving – while being part of an engaged team? At Prodoc, you get the chance to grow in a support role where no day is the same. We are now looking for an IT Support Technician who wants to help provide our customers with a top-class support experience, assisting with IT issues, printing solutions, and conference technology.

As an IT Support Technician, you will be an important part of our support team and the first point of contact for our customers. You will work in a varied role, handling incoming issues, planning installations, and supporting technicians.

Your responsibilities will include:

• Handling and resolving incoming issues.
• Providing phone support and remote support.
• Planning and booking installations with customers.
• Ordering parts and consumables.
• Escalating more complex issues to our technical specialists.

Here, you will have a role where you can both develop your technical skills and create a really good customer experience.

At Prodoc, which is part of the Trexium Group, you will be part of a workplace with energy, commitment, and community. We focus on ensuring that both our customers and employees develop and feel good at work.

We offer you:

• A secure employment in a group with long-term ambitions.
• A varied role with responsibilities and opportunities for development – for example, moving towards second-line support.
• A shorter workweek of 37.5 hours.
• Modern premises in Årstadal where we work according to an Office First policy to promote collaboration, learning, and well-being.
• A culture where we enjoy celebrating successes and socializing through joint activities – such as after-work events, breakfasts, and other fun!

Candidate Profile

We are looking for someone who:

• Has at least one year of full-time experience in IT support – or a post-secondary education in IT combined with practical experience from working part-time in a support role during studies.
• Has experience with ITIL-based working methods in IT support.
• Communicates fluently in Swedish and English, both spoken and written.
• Has experience with ITSM tools such as ServiceNow, Jira Service Management, Freshservice, TOPdesk, or Zendesk.

As a person, you are service-oriented, responsible, and thrive in a role where you can collaborate, prioritize, and drive things forward.

Additional Information

Location: Årstadal, Stockholm
Employment Type: Full-time 37.5h workweek
Working Hours: 8 – 16:40 Monday – Thursday, 8 – 16:00 Friday
Start: As agreed

PerformIQ – recruitment of personnel with characteristics from sports/community life, is our partner, and we refer any questions about the position to Recruitment Consultant Mattias Söderberg at [email protected] (mailto:[email protected])
Please submit your application today as interviews are ongoing. The position may be filled before the application deadline.

Welcome with your application!

Company Presentation

Prodoc is a Swedish company that delivers printers and professional print solutions to businesses and organizations. They offer comprehensive solutions that include hardware, software, service, support, and logistics, focusing on reliable, cost-effective, and sustainable printing environments.

The company is headquartered in Årstadal and has a warehouse operation in Jordbro, with a total of about 50 employees. We are part of the Trexium Group along with four other companies, totaling around 100 employees, with a combined revenue of approximately 350 million SEK.