Agent in BookBeat's Support Team

If you are motivated by providing excellent service, have previous experience in customer service, and speak and write fluently in Finnish and Swedish, there is now an opportunity for you to take on the role of an agent in BookBeat's support team. This is a perfect part-time job for you as a student since you can work from home with a flexible schedule. We welcome your application!

ABOUT THE POSITION

Currently, BookBeat's support team consists of a mix of German, Swedish, Polish, Danish, Norwegian, and Finnish-speaking support agents who work together to provide the best possible service to audiobook platform users. The need is long-term, and shifts are primarily scheduled during weekdays but weekends/public holidays may also be relevant. The role is flexible as you can work from anywhere and is not tied to an office. You are expected to work at least 15-20 hours per week.

As customer support, you will primarily respond to questions from Finnish customers in BookBeat's web-based support system. This may include questions about how the service works, technical issues, account settings, sales inquiries, etc. To assist you, you have ready-made email templates for the most common questions that you can use in your responses to customers.

As a consultant for Academic Work, we offer great opportunities for you to grow professionally, build your network, and create valuable contacts for the future. Read more about our consulting offer.

JOB RESPONSIBILITIES

Responsibilities

Respond to incoming inquiries regarding content, account settings, and sales from the company's customers via email.

WE ARE LOOKING FOR YOU WHO

Is a student at a post-secondary level and has at least one and a half years left of your studies
Has previous experience in customer service and administrative work
Has the ability to work at least 15-20 hours per week
Has very good knowledge of Swedish and Finnish, both spoken and written

It is also strongly meritorious

Has knowledge of Polish, German, Norwegian, and/or Danish

As a person, you are interested in literature and skilled at expressing yourself in writing. You are curious about how things work and have a good sense of customer service and customer interaction. Since the work is independent, it also requires that you have good problem-solving skills, are communicative, and dare to take your own initiatives.

Our Recruitment Process

This recruitment process is managed by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply ongoing selection and will take down the ad when enough candidates have reached the final stage of the recruitment process. When applying, a CV is requested. A cover letter is not used as a selection method and therefore does not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.