Vacant job

Customer Service Operational Transport (Summer Temporary Position) – ICA DE Helsingborg

Do you want to contribute to creating conditions for successful sales in Sweden's ICA stores? With us at Transport South & West, you will plan and secure distribution to stores in southern Sweden. You will be part of a team of about 60 employees at Långeberga in Helsingborg.

About the job as Customer Service Representative Transport

• Proactive communication with stores through both calls and texts.
• Monitoring deliveries and traffic flow.
• Daily contact with contractual partners, customer support organization, warehouse operations, and stores.
• Perform administrative tasks.
• Handle cases in Service Now for follow-up.

Are you the one we are looking for?

Excellent communication skills and pedagogical language in Swedish, both spoken and written.

• Analytical thinking and ability to prioritize.
• Basic knowledge of Excel and other Office applications.
• Experience in a service role or customer contact in a similar environment.

Meritorious: Knowledge of delivery plans and ICA Sweden's infrastructure, as well as experience from the transport industry. University or college education in logistics or equivalent experience.

Why you should choose ICA

You will work closely with the business where simplicity, commitment, and entrepreneurship permeate everyday life. Here, you have the opportunity to influence flows and create value for stores and customers.

What happens now?

Application deadline: 2026-02-24. Recruitment is ongoing.

Start date: By agreement, no later than 2026-05-05.

Employment type: Temporary employment, lasting until 2026-08-31.

Working hours: Two shifts between 06:00–21:00 and weekends.

Contact person: Maria Vaihinger, Head of Operational Transport, [email protected]. Please note that we do not accept applications via email.

ICA should reflect our customers and society. We apply competency-based recruitment. If the role requires it, you may need to undergo tests, background checks, and drug testing before employment. At ICA DE Helsingborg, random alcohol and drug tests are also applied, and we strive for smoke-free workplaces.