Make a difference. Every day.

Do you want to be part of Sweden's best customer service? Are you looking for a new challenge and have a strong interest in service and customer interaction? Then this could be the right position for you! We offer you a varied job with wonderful colleagues, great teamwork, job satisfaction, and community. We warmly welcome your application today.

Skånetrafiken's vision is to offer the best journey in the world and thus be the obvious choice for the people of Skåne. In your work at Skånetrafiken, you contribute to a sustainable society and to making Skåne an innovative and attractive region to live, work, and thrive in. For us, public transport is about so much more than just travel. Together with our passengers, we connect people and places every day. Together, we contribute to a well-functioning infrastructure that enables the development of cities and regions where people can live and enjoy a high quality of life.

Feel free to watch our film and experience how people and places are connected every day.
Watch the film here (https://www.youtube.com/watch?v=fU7KTTGHYjg)

JOB RESPONSIBILITIES

We are now looking for part-time staff for our customer service located in Malmö, Helsingborg, Kristianstad, and Lund.

Your main responsibilities will include informing and guiding our customers about Skånetrafiken's services, products, prices, and travel conditions, as well as selling our various products. We meet our customers in person, via phone, in chat, and at events. You will also assist customers in digital channels, such as Skånetrafiken's application and website. As a customer service representative, you are our primary representative and ambassador to our customers.

As a new employee, your employment will begin with a thorough introduction and training from knowledgeable mentors and colleagues. The introduction currently lasts for four weeks. The introduction takes place at the respective unit. We are committed to providing you with a solid introduction for the best conditions to feel secure in your role as a customer service representative.

Our opening hours are weekdays from 06:00 to 21:00 and weekends from 08:00 to 20:00. Working hours are scheduled between 05:50 and 21:05. Our customer service is open every day of the year.

This position is a part-time employment as needed, and work at other customer service units may occur.

QUALIFICATIONS

We welcome applicants who have a complete high school education and good knowledge of Swedish and English, both spoken and written. Additionally, it is an advantage if you have knowledge of other languages, such as Danish. We prefer candidates with prior experience in the service industry, preferably in customer service where customer interaction is part of the job, or similar work.

We are looking for someone with a strong interest in public transport and the ability to turn an unhappy customer into a satisfied one. Since we meet Skånetrafiken's customers through various channels, you need to have a good understanding of what different customer channels require from you as a customer service representative. Furthermore, we believe you have good collaboration skills while being able to work independently, flexibly, and take initiatives when the situation requires it. We also hope you appreciate variety in your work and enjoy being out representing Skånetrafiken in different contexts and, when needed, working at all our customer centers in Skåne. You should be able to embody and be a good ambassador for our values: Welcoming, Driven, Caring, and Respectful.

In this recruitment process, we are working with ongoing selection. We warmly welcome your application today, and we look forward to getting to know you!

Please note that this advertisement is published under several different locations connected to a main advertisement. Therefore, you may be redirected when applying for the job.

OTHER

Region Skåne exists to ensure that everyone living in Skåne feels good and has hope for the future. Through boundless collaboration and care, the best conditions for a healthy life are created within business, public transport, culture, and healthcare in Skåne. Together, we make life more possible.

Skånetrafiken is here for everyone living, working, and traveling in Skåne. We make it easy to travel sustainably. Every day, people make about 470,000 journeys with one of our 14,000 daily bus and train trips, as well as 6,500 service trips to work, school, healthcare, family, and friends. Our bus and train journeys are marked with Good Environmental Choice, and by traveling collectively, we together contribute to a sustainable society, a better environment, and a vibrant landscape.

At https://www.skane.se/ledigajobb (https://www.skane.se/ledigajobb), you can see the status of Region Skåne's recruitments and how many have applied for the positions.

If you have protected personal information, please contact the contact person indicated in the advertisement so that your application can be handled according to special procedures. When you apply for a job with Region Skåne, your application becomes a public document according to the principle of public access. The information is processed and stored in accordance with the General Data Protection Regulation (GDPR).

To staffing and recruitment companies and to you as a seller: We kindly but firmly decline direct contact with staffing and recruitment companies as well as sellers of additional job advertisements.