Vacant job

About Uniguide

Uniguide was founded in 1999 and has offices in two locations; Visby and Eskilstuna. We have approximately 30 employees. We sell various communication services, primarily customer service and various technical services. Our core business is “customer service” in a broad sense, and our clients are mainly in the real estate sector, the hotel industry, and among non-profit organizations.

The employees at Uniguide have worked together for a long time, and the company is characterized by a familial culture and knowledgeable and ambitious colleagues.

• Our strategy is to tailor services with a strong customer focus, enabling the customer to concentrate on their core business.
• Our vision is to deliver high-quality services and be the market's natural choice of supplier for communication and service solutions.
• Our values are based on the key words responsive, flexible, and professional.

Job Responsibilities

We are now looking for a colleague for the donation and membership service department where the tasks are as follows:

Manage incoming and outgoing calls for our clients (telephony)

• Receive tribute and memorial gifts
• Answer questions about our clients' various memberships and fundraising purposes
• Make welcome calls to new members or donors
• Call the clients' prospect contacts for conversion
• Develop our clients' business through contact with existing donors

Handle regular tasks that are not telephony-related (administration)

• Send orders received via our clients' online stores and other channels
• Register gifts and payments in our clients' support systems
• Manage email inboxes, social media, and chats on behalf of our clients
• Create, print, package, and send invoices or payment slips
• Create, print, and send memorial cards for funerals and individuals

Education Requirements

• High school education is required

Knowledge Requirements

• High administrative capacity in the Office suite
• The ability to write text accurately and at a high pace
• Good communication skills in both spoken and written form
• Proficiency in English, both spoken and written

Experience and Qualifications

• Previous work experience
• Experience in service professions with personal interaction
• Communication via phone calls
• Experience with customer relationships
• Experience with communication via chat and email
• Experience in sales increases the likelihood of success in the role
• Post-secondary education is an advantage but not a requirement

Personal Attributes

• Solution-oriented, able to troubleshoot in multiple steps and make independent decisions
• Show engagement by being curious, focused, and eager to learn
• Ability to combine efficiency with accuracy
• Work methodically and follow work instructions and task division
• Be flexible and manage rapid changes in daily planning
• Be responsible for obtaining information about tasks before starting work
• Good ability to organize work and follow instructions and routines
• Ability to work in a team with great responsibility and self-leadership

Expectations

• Within two months, the employee is expected to be able to work partially independently with the simplest tasks.
• Within four to six months, the employee is expected to be able to work completely independently with all tasks in the department.
• Within twelve months, the employee is expected to be able to be responsible for one or more clients.

Other

• The position is located during office hours at our office in Visby
• Possibility for remote work part of the time exists after agreement with the manager
• Flexitime is available
• Entitlement to wellness benefits
• Uniguide is affiliated with a collective agreement and has over 25 years of industry experience

If interested in the position

• You are welcome to send a cover letter and CV to [email protected]