Vacant job

Ingress

Are you a service-oriented IT technician who enjoys being close to the business and likes solving complex issues?

About the position

This is a full-time consulting assignment lasting until 2026-12-31. You will be employed by Bravura and work as a consultant at Saab. There are good opportunities for extension of the assignment.

About the company

Saab is a high-tech defense and security company that develops world-leading products, services, and solutions within military defense and civil security. The company plays an important role in Sweden's total defense and is represented on all continents, focusing on creating safe communities through innovative technology and long-term solutions.

Saab is now looking for an IT technician for the Second Line support at their office in Solna. You will be part of a competent support team where collaboration, knowledge sharing, and high service levels are at the center. Here, you will work in a complex IT environment with many points of contact within the organization.

Job responsibilities

As a Second Line IT technician, you will work closely with users and handle cases that require in-depth technical troubleshooting and analysis. You will primarily support users via Teams and phone, as well as through cases that come in via the company's case management system, ServiceNow.

In your daily work, you will perform systematic troubleshooting in a Microsoft-based environment and manage accounts and permissions in Active Directory. You will have a broad technical contact surface against infrastructure, servers, networks, SCCM, and databases at a basic level, and collaborate with other technicians and functions when cases need to be escalated.

The role involves both independent work and close collaboration within the support technician team in Solna. You are responsible for driving your cases forward, ensuring good documentation, and contributing to a high service and quality focus. An important part of the role is also to identify recurring problems and suggest improvements regarding work methods and processes.

In summary, you will among other things:

• Handle and resolve more complex cases within Second Line support

• Support users via Teams, phone, and case management system (ServiceNow)

• Perform systematic troubleshooting in a Microsoft environment and Active Directory

• Work broadly with infrastructure, servers, networks, SCCM, and databases at a basic level

• Document cases and contribute with improvement suggestions and process improvements

Education, experience, and personal qualities

• At least 2 years of experience in end-user support (preferably in a Second Line or similar role)

• Experience working in case management systems

• Good experience in troubleshooting in a Microsoft environment

• Experience working with Active Directory

• Basic knowledge of infrastructure, servers, networks, SCCM, and databases

• Understanding of ITIL and structured working methods regarding incident and case management

• Experience documenting cases and solutions

• Very good knowledge of Swedish and English in both spoken and written form

Meritorious:

• Previous experience working in a larger corporation with complex IT environments

• Experience with ServiceNow or similar case management systems

• Experience in Second Line support within a similar industry or operation

To thrive and succeed in this role, we see that you have a clear support heart and enjoy working closely with users. You are service-oriented, business-minded, and proactive – you strive to stay one step ahead and catch potential problems before they arise.

You are self-driven, take responsibility for your cases, and push your work forward, while also being an unpretentious team player who is happy to share knowledge with your colleagues. You communicate easily, are social, outgoing, and attentive, and enjoy building a broad network within the organization.

Furthermore, you have an improvement-oriented working method where you are happy to come up with ideas for process improvements and more efficient working methods within support.

Other information

Start: Immediately Location: Solna Salary: Between 27,000 - 33,000 SEK

Questions about Bravura's recruitment process? You can find answers to the most frequently asked questions here

Curious about how our recruitment process is structured? You can find more information here

If you have questions about the position or your registration, feel free to contact our candidate support via email, [email protected] or phone 010-171 47 10 and we will assist you. Please specify which position it concerns.

We recommend that you submit your application promptly as we are doing a continuous selection.

Welcome with your application!

#Brillante