Vacant job

Scania is undergoing a transformation from being a leading supplier of trucks, buses, and engines to offering complete and sustainable transport solutions. Together with TRATON and our sister brands MAN, Volkswagen Truck & Bus, and International, we are working to shape the future of mobility with innovative and environmentally conscious solutions.

Our values – customer first, respect, teamwork, responsibility, and waste elimination – permeate everything we do. Together, we are at the forefront of creating a sustainable future.

About the role

In this role, you will coordinate vehicle and engine-related matters from the first customer contact to case closure. You will ensure smooth communication between the customer, workshop, and internal parties, and that cases are handled according to established processes and quality requirements.

We are now looking for two summer interns for our operations. The position is a fixed-term employment starting from May 1 to August 31, 2026. Scania Assistance operates 24/7, and the work is scheduled in 5 shifts.

Your main responsibilities

• Coordinate and administer customer cases within Scania Assistance
• Direct cases to the right workshop and follow up on actions
• Issue payment guarantees and keep parties updated
• Document cases and contribute to improvement work

Who are you?

• Have a high school education, preferably with a technical focus
• Have good knowledge of Swedish, Finnish, and English in both spoken and written form
• Have an understanding of Norwegian and Danish in spoken and written form
• Have good computer skills
• Are structured, service-oriented, and solution-focused
• Experience in customer service and/or a technical role is an advantage

Who are we

At the Centre in Södertälje, we are a total of 14 people, of which 11 are service coordinators. We are a positive team with colleagues both nationally and internationally.

Scania Assistance is Scania's global support organization that provides emergency assistance when customers' vehicles or engines encounter unexpected problems. With 17 Assistance Centres worldwide – 9 of which are in Europe – we play a crucial role in keeping Scania's customers rolling. The Assistance Centre in Södertälje supports customers and workshops in Sweden, Finland, Norway, and Denmark and is part of Scania Commercial, which has global responsibility for strategy, operations, and development of Scania's sales and service network.

We offer

We offer a dynamic and flexible workplace with hybrid work opportunities, including Scania Sergel and Midway hubs. With a structured development plan and courses, Scania supports your career development both locally and internationally.

Benefits include training at our health center Gröndal or wellness allowance, performance bonus, flexible working hours, and the possibility of a company car. Scania also organizes events for employees and their families, and residents in Stockholm have direct access to Södertälje via Scania Job express buses.

Application

We look forward to your application, consisting of your CV, and kindly ask you not to attach a cover letter to ensure an efficient and impartial recruitment process for all parties.

Please apply as soon as possible, no later than 2026-02-18. Selection will be ongoing during the application period. Logic and personality tests may be used in our selection process, and a background check may need to be conducted for this position.

If you have any questions or would like to know more, please contact: Anna Lönnkvist, Manager AC Södertälje, [email protected]

We look forward to your application!