Vacant job

ABOUT THE COMPANY

NTM is one of Sweden's largest local media groups. The core of the business is editorial work. They deliver local news every day and work for the well-being of the local community to create a better place to live and work in. With credible news media as the foundation of their operations, they have employees, readers, and customers from Småland to Norrbotten.

NTM is a foundation-owned group with a heart in local journalism. Through the foundation model, independence and stability are guaranteed. They have no short-term return requirements, allowing them to act long-term with the primary aim of conducting journalistic activities.

The core of their operations is free and independent journalism that creates local community benefits and safeguards democracy.

NTM develops by leveraging the diverse experiences and perspectives of its employees, but they unite under a common set of values. This is an approach that should permeate their work. All employees, regardless of role, have a responsibility to keep their values alive for a work environment characterized by diversity and continuous development.

NTM's values:

We are attentive, goal-oriented, and curious, and therefore quick to change.

We have a positive spirit, and we are forgiving, tolerant, and inclusive.

Are you 18 years old and looking for a fun, flexible, and rewarding summer job where you can work with customer service in a knowledgeable and engaged team? DC Talents has the honor of helping NTM Media strengthen their customer service team, and we are therefore looking for several customer service representatives for summer work.

This is a consultancy assignment where you will be employed by DC Talents and rented out to NTM Media for the entire assignment period. The positions offered have different arrangements with varying degrees of employment and time periods, where introduction and training are planned for week 23 or week 24.

More information about the different arrangements will be provided during the first contact.

We use a rolling selection process, and the position may be filled before the application deadline.

Warm welcome with your application!

ABOUT THE ROLE

As a customer service representative, you primarily work to assist the company's subscribers via phone. You will be part of an inviting and welcoming team that is happy to share their knowledge.

Main Responsibilities

· Handle complaint cases

· Make temporary and permanent address changes

· Assist customers with subscription pauses

· Support new subscriptions

If time allows, you may also work with customer inquiries via email and related administration.

The pace can be high at times, but the focus is always on quality, service, and helping the customer in the best way possible.

YOUR PROFILE

We are looking for someone who is at least 18 years old, communicative, and enjoys daily contact with people over the phone. It is a significant advantage if you have experience from other service professions with a focus on customer interaction, such as customer service, restaurant, or retail. You are comfortable expressing yourself in both Swedish and English, both verbally and in writing, and you have no problem explaining, listening, and responding to customers in a professional and service-oriented manner.

You have a good technical understanding as the job involves handling multiple systems simultaneously, which also requires you to be flexible and maintain structure even when the pace is high.

In this recruitment process, we place great importance on your personal qualities. As a person, you are stress-resistant and can remain calm in pressured situations, especially during periods with a high influx of inquiries. We see that you have good patience and a solution-focused approach, where you are attentive to each customer's unique case.

APPLICATION & CONTACT

In this recruitment process, we work with a rolling selection. Therefore, we would like you to submit your application as soon as possible, but no later than 27/2. Positions may be filled before the application deadline.

If you have questions about the position, please contact us at [email protected].

ABOUT DC TALENTS

DC Talents is a specialist company in staffing, recruitment, and temp-to-perm recruitment. We are specialized in the junior office sector, and our focus is on soft values where candidates' personality, drive, and cultural fit are prioritized equally with traditional hard requirements.