Do you want to be part of a dynamic team?

Do you want to be part of a dynamic team that constantly strives to improve customer experience in a company focused on sustainability? Here you get the chance to work in an engaged and responsible work culture where collaboration and improvement orientation are central values.

ABOUT THE POSITION

As a Customer Service Representative, you are the first contact for our customers and play a crucial role in delivering exceptional service and creating a positive customer experience. You will be the face of the company, handling customer inquiries via phone, email, and chat with outstanding service. This is because you stay updated on the company's products and services and can effectively navigate systems with your good computer skills. This summarized is the key to success in this role!

In this role, there will also be a strong focus on upselling, where you actively identify and offer additional products and services that may be of value to the company's existing customers. This makes your role both challenging and rewarding, and therefore experience and interest in sales is a requirement for the position.

Here you have the opportunity to develop both personally and professionally in a dynamic culture with varied tasks and a supportive work environment. Welcome to a company that values your development and offers a work environment where you can grow and reach your full potential.

RESPONSIBILITIES

Tasks

• Handle incoming customer inquiries via various channels
• Provide support and solve problems effectively and professionally
• Inform customers about products, services, and solutions
• Focus on upselling to existing customers by actively identifying and offering additional products and services that may be of value to customers.

WE ARE LOOKING FOR YOU WHO

• Is fluent in Swedish in both spoken and written form, as the language is used daily in your work.
• Has previous experience from a customer service department
• Experience in sales
• Has good computer skills and is used to working in multiple systems simultaneously

It is an advantage if you have:

• Worked in a combined role with both sales and customer service

To succeed in the role, you have the following personal qualities:

• Helpful
• Goal-oriented
• Stable
• Responsible

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply ongoing selection and will take down the ad when enough candidates have reached the final stages of the recruitment process. When applying, a CV is requested. We do not use a cover letter as a selection method and therefore do not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.

INFORMATION ABOUT THE COMPANY

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