Vacant job

Job ID: 2921

Are you our next service star who wants to make a difference for customers and deliver first-class service? We are looking for more fantastic colleagues who want to help our customers with everyday banking matters and digital solutions.

About our team

Get to know the Customer Service team, characterized by a strong winning culture focused on results, satisfied customers, and good quality. We have fun together, collaborate, and care for each other. With us, you are part of an inspiring team with great opportunities to develop and contribute to something bigger.

We are located in newly renovated premises in central Sundsvall.

What you will do

As a Service Agent, you will work to:

• Meet our customers via phone and create positive customer experiences
• Guide our customers to find solutions to their banking matters
• Counteract digital exclusion and help our customers feel comfortable with our digital services
• Handle everything from simple questions to more complicated customer matters

Who you are

Collaboration. Ownership. Passion. Courage. These are values that guide us in how we work and make decisions – and that we believe you share.

We believe that you who are applying:

• Are a star in service and win customers' trust and loyalty
• Are social and communicative
• Enjoy working both independently and closely with colleagues
• Can empathize with the customer's situation, adapt your approach, and connect the customer's needs with our services and products
• Are driven to work towards set goals in a fast-paced environment
• Use your good judgment to make well-founded decisions that follow Nordea's guidelines and regulations

Your background and skills include:

• Completed and approved upper secondary education
• Good knowledge of Swedish and English in speech and writing

It would be valuable if you also:

• Have relevant and current work experience in customer-facing service roles, preferably within banking/finance/insurance
• Have education in economics

Working conditions:

• In this role, you will work on a rotating schedule with day, evening, and weekend shifts. The working hours are distributed on weekdays from 7:45 AM to 8:15 PM and on Sundays from 8:45 AM to 5:15 PM.
• We hire both permanent and hourly employees. Permanent positions are full-time, and if you are an hourly employee, you are expected to work 30 hours per week.
• For permanent positions, we offer a start date of May 4, 2026, and for hourly positions, we offer start dates of May 4, 2026, and June 15, 2026.

What we offer

People come here when they want to go somewhere. For some, it's about taking their career to the next level. For others, it's about breaking new ground in their area of expertise – in other words, you will always move forward with us.

As a new employee with us, you will receive the training you need to provide our customers with first-class service. During your first year, we will continuously train you in new types of cases with increasing complexity and responsibilities. You will be part of a team with an engaged leader who continuously works to develop you and your colleagues. Team spirit, well-being, and collaboration characterize our workplace.

If this sounds like you, don't hesitate to reach out!

Next steps

Submit your application by February 28, 2026, but don't wait to send in your application as we are recruiting continuously! For more information about the position, feel free to contact us at [email protected].

The recruitment process consists of the following steps:

• CV selection
• Tests
• Phone interview with a recruiter
• Interview
• Background check & reference check

We are an international company, so the phone interview may be conducted in English.

We are Nordea. We have a 200-year history of supporting and enhancing the Nordic economies, and our values are deeply rooted in these open, progressive, and collaborative societies. Nordea is one of the largest employers in the Nordics, Poland, and Estonia, and with us, you have excellent opportunities to learn, develop, and advance.

For union information, contact Finansförbundet at [email protected] or SACO at [email protected].