Vacant job

Nelco, with its focus on comprehensive solutions and customer service, along with a competitive product range and efficient logistics, has become one of Northern Europe's leading trading companies in cabling and cable management. We manufacture, import, and distribute a solid product range of electrical components, installation materials, cables, and tools for electrical installations.

The head office with production, product development, testing facility, showroom, and warehouse is strategically located in Arlandastad, 5 minutes from Arlanda Airport and 25 minutes from Stockholm city.

As a customer service representative with us, you will have a central role with daily customer contact and responsibility for ensuring that customer cases and administrative flows run smoothly. You will work in a structured, service-oriented manner and in close collaboration with colleagues in the organization.

In this role, you will among other things:

• Handle customer cases via phone and email

• Provide service and support regarding our products and services

• Register and follow up on orders and cases in our systems

• Work administratively with documentation and follow-up

• Collaborate with sales, warehouse, and other functions for the best customer solution

• Ensure correct information and contribute to efficient working methods

The role suits you who enjoy juggling multiple tasks, like combining service with administration, and thrive on responsibility. Here you will have the opportunity to work independently, but always with a close team behind you.

We believe you have experience from a service profession, for example in retail or customer service, and are used to working with people. You are administratively strong, enjoy order and structure, and find it easy to understand systems and routines. At the same time, you have a curiosity that makes you eager to learn more about our products and solutions.

You are proficient in Swedish and English, both spoken and written, and work in an orderly, independent manner with a clear sense of responsibility. German is an advantage but not a requirement. Customer contact is something you enjoy, and you are skilled at building trust and good relationships. Additionally, you are a team player who appreciates working closely with your colleagues in a smaller team where everyone supports each other.

With us, you will have a stable and important role in a company where customer service is an obvious part of the business as well as your unpretentious self. You will be part of a close-knit and cohesive team where collaboration, knowledge sharing, and engagement characterize everyday life. The role is based in Arlandastad and offers a varied and meaningful workday where your efforts make a real difference for both customers and colleagues. We work together on-site five days a week and believe in the power of collaboration, energy, and quick decision-making.

For those who want to develop, there are good internal opportunities to grow, take on greater responsibility, and continue your career journey with us. Here, engagement, initiative, and the desire to develop in line with the business are appreciated.

Welcome to apply via effektiv.se. Interviews will be conducted on an ongoing basis. The last application date is 20/2. If you would like to know more about the position, please contact Andrea Silvano at [email protected] or Mattias Jonsson at [email protected].

Effektiv is the innovative and personal company in recruitment, staffing, coaching, matching & interim. The roots in sports and team spirit characterize the company; we work in teams in our staffing and recruitment processes, and sponsorship of sports clubs is a significant part.

To you as a candidate, we want to provide that little extra, with a good experience throughout the recruitment process, which our award as Recruitment Company of the Year is a testament to. Effektiv's core values are Happy, Explorative, Long-term, and Driven. Together they form the initials GULD. Effektiv wants to take gold with its candidates, consultants, customers, and partners every day.

This is a direct recruitment, which means that Effektiv is responsible for the recruitment process and you will be employed directly by the client company.

Customer Service Representative, Customer Service, Inbound Sales/Customer Support, Order Administrator, Administrative Customer Service